Cust Exp Professional

Customer Experience Professional

As a Customer Experience Professional here at Honeywell, you will be responsible for engaging with customers to recover cores and managing the billing process for late returns. This role is vital in maintaining customer satisfaction while ensuring that our business operations remain efficient and effective. Your attention to detail, strong communication skills, and ability to work under pressure will be key to your success in this role. You will report directly to our Customer Experience Supervisor, and you'll work out of our Bangalore location. In this role, you will impact the customer experience by providing exceptional service and support during critical situations.

KEY RESPONSIBILITIES

• Develop and maintain strong relationships with customers, acting as the primary point of contact regarding core recovery.
• Proactively communicate with customers regarding the status of their cores and any outstanding returns via email and call
• Assist customers with inquiries related to core returns and billing issues, providing exceptional service at all times.
• Identify and escalate issues related to non-return or late returns of cores to appropriate internal stakeholders
• Send billing notifications to customers for late core returns in accordance with company policies.
• Ensure accurate and timely invoicing of late fees.

YOU MUST HAVE

• Skills:
  • Strong communication and interpersonal skills, with the ability to build rapport with customers.
  • Excellent organizational skills and attention to detail.
  • Proficiency in customer service software and Microsoft Office Suite (Excel, Word, Outlook).
  • Problem-solving skills and the ability to manage conflicting priorities effectively.
• Attributes:
  • A customer-centric mindset with a passion for delivering high-quality service.
  • Ability to work independently as well as collaboratively in a team environment.
  • Positive attitude and resilience in handling challenging conversations with customers.

WE VALUE

• Bachelor's degree

• Experience in the aviation industry or knowledge of aircraft parts

• Familiarity with order management systems and CRM software

• Ability to multitask and handle multiple customer inquiries simultaneously

• Problem-solving skills and ability to think critically

COMPETENCIES AND SKILL SETS

• Excellent communication
• Email writing skills
• Problem solving
• Critical thinking
• Customer calling
• Relationship building
• Empathy
• Data insights
• Active listening
• Positive and Vibrant
• Passionate