CRM MANAGER

Job Title: CRM Manager – Electronic Manufacturing
Location: Sector-57,NoidaIndustry: Electronic Manufacturing / EMS (Electronic Manufacturing Services)Employment Type: Full-timeSalary-Best In IndustryNotice Period -Immediate Joiners

About the Company:
We are the leading manufacturer of TV set top boxes in India, with our state-of-the-art research and development facility . Our commitment to innovation and quality has established us as the largest set top box manufacturer in the country

Job Summary:
We are seeking a highly organized and customer-focused CRM Manager to oversee client relationship management activities for our electronic manufacturing operations. The ideal candidate will ensure high levels of customer satisfaction, strengthen long-term relationships, and coordinate between clients and internal teams to deliver seamless service.

KRAs(Key Responsibility Areas):

• Managing Sales for DVB-C, Satellite STBs and ONU devices
• Customer requirements gathering and forwarding to software team for customizations/upgradations, supporting with software related work like logo preparation, testing, data filtering etc. for Cable and FTA (occasionally, if required)
• Sharing India CRM team work-load for Cable and FTA customers by writing mails, doing payment follow-ups, helping in FRB data reconciliation for high-net-worth clients and follow-ups with China CRM for CA Encryptors and other material deliveries if requested.
• Managing Customer Relations, payment follow-ups and Sales Support for all Africa Projects.
• Confidential administrative and executive support to MD Sir for high-net-worth customers and related projects.
• Handling information requests, preparing reports, presentations and correspondence with organization members (like production, purchase, finance) on behalf of MD Sir.
• Coordinating with technical team for new CAS integration like Conax, Ver matrix and arranging samples for potential customers on MD Sir's instructions.
• Coordination and bridging technical and commercial teams for responses to Government/Private Bids and RFPs.
• Market Research, analysis and reporting for new and existing products on MD Sir's instructions to assist in the future growth of the company.
• Coordination and assistance in legal matters as being the authorized representative.
• Project coordination, Broadcaster audit support and handling of information, reports for APEX headend project and IPTV/2-Way project.
• Coordinating with BIS vendor for the new issue and renewal
• Customer Follow ups on PDCs ADVANCE and AGREEMENT
• Focused Customer Service against complaints and Query.

Job Type: Full-time

Pay: ₹400,000.00 - ₹850,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person