Posted:1 day ago| Platform: Indeed logo

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Job Type

Full Time

Job Description

Job Title: CRM Manager

Location: Sangli, Maharashtra
Budget: ₹30,000 per month
Preferred Candidate: Female

Qualifications

  • MBA in Marketing or equivalent.
  • 3–5 years of relevant experience in CRM management.
  • Hands-on experience with CRM systems (Zoho, Salesforce, HubSpot, etc.).
  • Strong communication, analytical, and leadership skills.
  • Familiarity with customer segmentation and personalized marketing practices.

Key Responsibilities

  • Manage and maintain the CRM system with accurate and clean data.
  • Develop and implement CRM strategies to improve customer engagement and loyalty.
  • Collaborate with Sales, Marketing, and Customer Service teams to align CRM activities.
  • Analyze customer data to identify patterns, trends, and actionable insights.
  • Create and execute targeted sales/marketing campaigns through CRM.
  • Track and report key KPIs like customer satisfaction, churn, and retention.
  • Train staff on CRM usage and best practices.
  • Troubleshoot CRM-related issues and coordinate with vendors/IT support when required.
  • Document CRM processes for continuous improvement.

Desired Skills

  • Strong problem-solving and analytical mindset.
  • Ability to optimize sales funnels and improve conversion rates.
  • Team-oriented, with strong collaboration and interpersonal skills.
  • Proactive, self-motivated, and detail-oriented.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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