QA Engineer - Mid Level A little bit About MSET. At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results. What are we looking for you to do? User Story Alignment: Understand user stories and ensure that the build/solution meets the user acceptance criteria. Test Case Creation: Create test cases and test data based on user stories or scenarios. Test Execution: Perform test case execution with various scenarios to validate functionality. Bug Reporting: Daily execution of tests and reporting of bugs accurately. Testing Procedures: Carry out testing according to defined Software Quality Management (SQM) procedures. Walkthrough Participation: Participate in walkthroughs of testing procedures to ensure thorough understanding. Standards Adherence: Ensure that all testing-related work is carried out as per defined standards and procedures. Application Sign-Off: Sign off on the application/build solution/features and ensure proper documentation is present. Status Reporting: Send daily status reports and keep the EL/QA SPOC informed about progress and issues. Professional Communication: Communicate professionally at all levels within and outside the organization. Troubleshooting: Troubleshoot quality issues and support the team in modifying test procedures as needed. Bug Fix Collaboration: Collaborate with the development team on bug fix verification and validation. Project Support: Support testing of different projects when needed and extend hours as per business requirements. Sprint Status Reporting: Present timely status for sprint and post-merge testing, ensuring SQM/QA SPOC is kept informed. What are we looking for in the successful candidate? Ideally 3+ years of QA experience Knowledgeable in software QA methodologies, tools, and processes Generates test cases based on the requirements. Understanding of quality engineering in Scrum/Agile environments. Ability to manage multiple and complex priorities, and to recognize when a change of priority is needed A desire to develop both personally and professionally Good inter-personal, spoken and written skills Good analytical and problem-solving skills. Excellent planning and organizing skills with a proven ability to meet deadlines. Experience in testing Native and Hybrid Apps on Real devices / Cloud platforms / Simulators for IOS and Android. Ability to work under pressure maintaining attention to detail. Good Knowledge of API and Databases. Track record of successful troubleshooting and debugging. Adheres to company policies and mandatory compliance protocols Ability to interact positively and effectively in a distributed team environment. What can we offer you? An opportunity to develop your career with a growing business developing leading edge technology. A competitive salary and performance related bonus. Annual Holiday Allowance of 20 Days, plus 8 National Holiday days to be used at your own discretion. Flexible Hybrid Work environment Insurance Cover
As a Service & Ops Analyst at MSET, you will play a crucial role in supporting our operations manager and team members in maintaining smooth day-to-day operations. Your responsibilities will include incident management, communication with various stakeholders, recommending efficiency improvement procedures, and problem management. You will be expected to monitor operations, report on performance, and suggest actionable improvements when necessary. Additionally, you will be involved in service request management for various aspects such as application access, GDPR requests, code generation requests, and general operational requests. Your role will also entail creating and managing procedures and protocols, communicating and coordinating with employees and clients, as well as onboarding and training new employees to ensure adherence to standard operating procedures. The successful candidate for this position should possess proven organizational skills, incident handling experience in loyalty and reward management, strong analytical abilities, self-sufficiency, effective communication skills, and familiarity with agile or Scrum principles. Preferred qualifications include a degree in Computer Science or Information Technology, two or more years of operational experience, knowledge of loyalty and reward management, familiarity with AWS, Azure, or Google Cloud Platform, experience with mobile applications, and understanding of security and data protection regulations like GDPR and CCPA. Working at MSET offers you the opportunity to advance your career in a dynamic environment focused on cutting-edge technology. You will receive a competitive salary, performance-related bonus, annual holiday allowance of 20 days plus 8 national holidays, and the flexibility of a hybrid work environment. Additionally, insurance cover is provided to ensure your well-being. Join us at MSET and be part of revolutionizing the loyalty landscape with innovative solutions and impactful results.,
MSET : Senior Insight Analyst Location : Bangalore (Hybrid) Type : Full-Time Team : Data Centre of Excellence About The Role Were looking for a Senior Insight Analyst with deep loyalty expertise and a passion for turning customer data into commercial impact. You'll be part of a growing Data Centre of Excellence, supporting one of the worlds leading loyalty programmes in the FMCG space. This is a hybrid role combining hands-on data work, stakeholder influence, and strategic storytelling. Responsibilities Youll be expected to explore customer behaviour, analyse promotion performance, develop segmentation strategies, and turn data into actionable growth Responsibilities : Frame and communicate insights clearly through written narratives, dashboards, and stakeholder presentations. Deliver deep-dive analysis on loyalty performance, promotions, catalogue usage, and user behaviour. Own the development and application of customer segmentation models that improve targeting and programme design. Collaborate with product analysts to assess feature impact on long-term metrics like CLTV and retention. Support loyalty strategy conversations with insight thats timely, commercially relevant, and easy to act on. Work closely with BI engineers and dashboard specialists to ensure strong visibility of key KPIs. Contribute to bi-annual loyalty health checks and ongoing market engagement We're Looking For : 7+ years of experience in data analytics, ideally in loyalty programmes, CRM, or customer analytics. Strong SQL skills and confidence querying large datasets. Proficient in a BI platform (e.g. Power BI, Looker, Tableau). Proven experience creating customer segmentation frameworks and applying them to real-world decisions. Strong business acumen with the ability to translate data into strategic recommendations. Exceptional communication skills, particularly in written insight storytelling. Experience working with or within FMCG, retail, or app-based consumer programmes. Bonus : exposure to promo effectiveness, lifecycle campaigns, or engagement Join Us ? Join a high-impact team influencing real-world decisions in a global loyalty programme. Be part of a centralised data team focused on quality, connected insights, and innovation. Collaborate with cross-functional experts in engineering, campaign, operations, and product. Hybrid work model with flexible collaboration and high ownership. (ref:hirist.tech)
Service & Ops Analyst A little bit About MSET. At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results. What are we looking for you to do? Incident management - ticketing, troubleshooting, and/or ticket assignment to other teams Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points Assist the operations manager in developing, planning, and coordinating operational activities Escalation management – identify and escalate incidents and service requests Communication – Incident status, Incident updates, Major incident communications Recommend new procedures for increasing the efficiency of day-to-day operations Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary Problem Management – creation of problem tickets for assignment to departments to resolve. Create procedures and protocols (such as checklists) and manage periodically to keep updated Service request management for: a. Application access b. GDPR Requests c. Code Generation Requests d. General Operational Requests Communicate and coordinate with employees (including executive operations team) and Client Onboard and train new employees to ensure that they adhere to standard operating procedures Required skills and qualifications Proven organizational skills, including time management Incident / Issue handling preferably for Loyalty and reward management Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Preferred skills and qualifications Degree in Computer Science or Information Technology Two or more years of experience in an operational or similar role Having Loyalty and reward management is a big plus Experience with agile or Scrum principles. Knowledge of AWS, Azure, or Google Cloud Platform. Knowledge of Mobile applications Knowledge of security and data protection regulations (e.g., GDPR, CCPA) What are we looking for in the successful candidate? Proven organizational skills, including time management Incident / Issue handling preferably for Loyalty and reward management Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Having Loyalty and reward management is a big plus Experience with agile or Scrum principles. Knowledge of AWS, Azure, or Google Cloud Platform. Knowledge of Mobile applications Knowledge of security and data protection regulations (e.g., GDPR, CCPA) What can we offer you? An opportunity to develop your career with a growing business developing leading edge technology. A competitive salary and performance related bonus. Annual Holiday Allowance of 20 Days, plus 8 National Holiday days to be used at your own discretion. Flexible Hybrid Work environment Insurance Cover
Team Overview: Our Operations team is the core of our client campaign delivery, loyalty program execution, and CRM platform stability. We are committed to flawless execution, maintaining data integrity, and fostering operational excellence across various marketing technologies. Job Summary: We are looking for a proactive and experienced Assistant Manager / Manager - Operations to support and enhance our CRM, loyalty, and campaign operations. The ideal candidate has strong technical knowledge in marketing technology, a passion for process optimization, and a proven ability to manage operational workflows. This position is vital for ensuring the quality, efficiency, and scalability of our campaign deployments, promotions, loyalty systems, and customer data management. Key Responsibilities: · 1. Team Support & Workflow Management: o Oversee daily operations, manage workload distribution, and ensure adherence to SLAs and quality standards. o Support the implementation of operational processes and act as an escalation point for the team. · 2. CRM & Loyalty Platform Execution: o Manage the configuration and optimization of core CRM and Loyalty Management Systems. o Ensure data governance, accuracy, and hygiene practices are maintained within CRM and related data systems. o Stay informed about platform updates and new features to ensure effective use of our systems. · 3. Campaign & Promotions Operations: o Execute the end-to-end lifecycle for campaigns, promotions, and loyalty programs, ensuring quality and timely delivery. o Enforce QA processes and testing methodologies for campaign setups and data integrations. o Monitor operational metrics and dashboards to track performance and identify bottlenecks. o Assist with troubleshooting critical campaign delivery or system performance issues. · 4. Process & Incident Support: o Identify opportunities to streamline and automate operational processes. o Help develop and maintain Standard Operating Procedures (SOPs) for key operational tasks. o Support the incident response process for marketing operations, ensuring timely resolution and communication. · 5. Stakeholder Collaboration: o Act as a technical point of contact for operational aspects of CRM, LMS, and campaign delivery platforms. o Collaborate with Campaign Management, Product, Data, Engineering, and client-facing teams to ensure seamless execution. o Ensure all operations follow data privacy regulations (e.g., GDPR, CCPA) and internal governance standards. Required Skills & Experience: · Experience: o 3-5 years of progressive experience in Marketing Operations, CRM management, or MarTech roles. o Proven experience in managing and optimizing CRM systems (e.g., Braze), Loyalty Management Systems (LMS), and campaign execution platforms. · Technical Proficiency: o Core MarTech: Hands-on experience with Braze (or a similar enterprise-level CRM/CEP) and LMS platforms. o Data & Analytics: Understanding of customer data management and data flows. o BI & Reporting: Experience with creating and interpreting dashboards using tools like Power BI, Mixpanel, or Tableau. · Operational Excellence: o Experience in process mapping, SOP development, and continuous improvement methodologies. o Ability to perform incident management and root cause analysis. o Familiarity with project management tools like JIRA or ServiceNow (SNOW). Qualifications: · Bachelor’s degree in Information Technology, Computer Science, Marketing, Business Administration, or a related field. · (Desirable) Certifications in project management (e.g., PMP), CRM (e.g., Braze), or relevant CRM/LMS platforms.
Service & Ops Analyst A little bit About MSET. At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results. What are we looking for you to do Incident management - ticketing, troubleshooting, and/or ticket assignment to other teams Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points Assist the operations manager in developing, planning, and coordinating operational activities Escalation management identify and escalate incidents and service requests Communication Incident status, Incident updates, Major incident communications Recommend new procedures for increasing the efficiency of day-to-day operations Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary Problem Management creation of problem tickets for assignment to departments to resolve. Create procedures and protocols (such as checklists) and manage periodically to keep updated Service request management for: a. Application access b. GDPR Requests c. Code Generation Requests d. General Operational Requests Communicate and coordinate with employees (including executive operations team) and Client Onboard and train new employees to ensure that they adhere to standard operating procedures Required skills and qualifications Proven organizational skills, including time management Incident / Issue handling preferably for Loyalty and reward management Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Preferred skills and qualifications Degree in Computer Science or Information Technology Two or more years of experience in an operational or similar role Having Loyalty and reward management is a big plus Experience with agile or Scrum principles. Knowledge of AWS, Azure, or Google Cloud Platform. Knowledge of Mobile applications Knowledge of security and data protection regulations (e.g., GDPR, CCPA) What are we looking for in the successful candidate Proven organizational skills, including time management Incident / Issue handling preferably for Loyalty and reward management Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Having Loyalty and reward management is a big plus Experience with agile or Scrum principles. Knowledge of AWS, Azure, or Google Cloud Platform. Knowledge of Mobile applications Knowledge of security and data protection regulations (e.g., GDPR, CCPA) What can we offeryou An opportunity to develop your career with a growing business developing leading edge technology. A competitive salary and performance related bonus. Annual Holiday Allowance of 20 Days, plus 8 National Holiday days to be used at your own discretion. Flexible Hybrid Work environment Insurance Cover Show more Show less
Team Overview: Our Operations team is the core of our client campaign delivery, loyalty program execution, and CRM platform stability.We are committed to flawless execution, maintaining data integrity, and fostering operational excellence across various marketing technologies. Job Summary: We are looking for a proactive and experienced Assistant Manager / Manager - Operations to support and enhance our CRM, loyalty, and campaign operations. The ideal candidate has strong technical knowledge in marketing technology, a passion for process optimization, and a proven ability to manage operational workflows.This position is vital for ensuring the quality, efficiency, and scalability of our campaign deployments, promotions, loyalty systems, and customer data management. Key Responsibilities: 1. Team Support & Workflow Management: oOversee daily operations, manage workload distribution, and ensure adherence to SLAs and quality standards. oSupport the implementation of operational processes and act as an escalation point for the team. 2. CRM & Loyalty Platform Execution: oManage the configuration and optimization of core CRM and Loyalty Management Systems. oEnsure data governance, accuracy, and hygiene practices are maintained within CRM and related data systems. oStay informed about platform updates and new features to ensure effective use of our systems. 3. Campaign & Promotions Operations: oExecute the end-to-end lifecycle for campaigns, promotions, and loyalty programs, ensuring quality and timely delivery. oEnforce QA processes and testing methodologies for campaign setups and data integrations. oMonitor operational metrics and dashboards to track performance and identify bottlenecks. oAssist with troubleshooting critical campaign delivery or system performance issues. 4. Process & Incident Support: oIdentify opportunities to streamline and automate operational processes. oHelp develop and maintain Standard Operating Procedures (SOPs) for key operational tasks. oSupport the incident response process for marketing operations, ensuring timely resolution and communication. 5. Stakeholder Collaboration: oAct as a technical point of contact for operational aspects of CRM, LMS, and campaign delivery platforms. oCollaborate with Campaign Management, Product, Data, Engineering, and client-facing teams to ensure seamless execution. oEnsure all operations follow data privacy regulations (e.g., GDPR, CCPA) and internal governance standards. Required Skills & Experience: Experience: o3-5 years of progressive experience in Marketing Operations, CRM management, or MarTech roles. oProven experience in managing and optimizing CRM systems (e.g., Braze), Loyalty Management Systems (LMS), and campaign execution platforms. Technical Proficiency: oCore MarTech: Hands-on experience with Braze (or a similar enterprise-level CRM/CEP) and LMS platforms. oData & Analytics: Understanding of customer data management and data flows. oBI & Reporting: Experience with creating and interpreting dashboards using tools like Power BI, Mixpanel, or Tableau. Operational Excellence: oExperience in process mapping, SOP development, and continuous improvement methodologies. oAbility to perform incident management and root cause analysis. oFamiliarity with project management tools like JIRA or ServiceNow (SNOW). Qualifications: Bachelors degree in Information Technology, Computer Science, Marketing, Business Administration, or a related field. (Desirable)Certifications in project management (e.g., PMP), CRM (e.g., Braze), or relevant CRM/LMS platforms. Show more Show less
As a Senior Insight Analyst at our Data Centre of Excellence in Bangalore, you will play a crucial role in leveraging customer data to drive commercial impact within one of the world's leading loyalty programmes in the FMCG sector. Your responsibilities will encompass a diverse range of tasks, including analyzing customer behavior, evaluating promotion performance, developing segmentation strategies, and translating data into actionable growth recommendations. Your role will involve crafting and articulating insights effectively through written narratives, dashboards, and stakeholder presentations. You will conduct in-depth analyses on loyalty performance, promotions, catalogue usage, and user behavior. Additionally, you will be responsible for creating and implementing customer segmentation models to enhance targeting and program design, as well as collaborating with product analysts to evaluate the impact of features on long-term metrics such as CLTV and retention. To excel in this position, you should possess a minimum of 7 years of experience in data analytics, specifically within loyalty programs, CRM, or customer analytics. Proficiency in SQL for querying large datasets and familiarity with BI platforms like Power BI, Looker, or Tableau are essential. Your ability to develop customer segmentation frameworks, communicate strategic recommendations derived from data, and collaborate effectively with various teams will be critical. Previous exposure to FMCG, retail, or consumer programs will be advantageous, along with knowledge of promo effectiveness, lifecycle campaigns, or engagement analytics. By joining our team, you will have the opportunity to influence real-world decisions within a global loyalty program and work within a centralized data team that prioritizes quality, connected insights, and innovation. You will collaborate with experts across different functions such as engineering, campaign management, operations, and product development in a hybrid work model that emphasizes flexible collaboration and high ownership.,
About MSET At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data Analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Role: Senior Product Analyst – Data We are seeking an experienced Senior Product Analyst – Data to join our growing team in Bengaluru . This role is ideal for professionals passionate about using data to drive product success, influence decision-making, and deliver measurable impact. Key Responsibilities Partner with Product Managers to deliver pre-development insights for data-driven decisions. Collaborate with developers to track and measure feature performance . Analyze large datasets to uncover customer behaviors, trends, and opportunities . Translate data findings into clear product recommendations and actionable insights. Define, track, and monitor key product metrics (KPIs/OKRs) . Work with cross-functional teams (Product, Engineering, Operations, Marketing) to ensure data-backed product strategies . Conduct A/B testing, cohort analysis, funnel analysis, and retention analysis . Provide dashboards, reports, and visualizations to stakeholders. Contribute to building and refining a data-driven culture across teams. What We’re Looking For 6+ years of experience in product analytics / data analytics . Strong proficiency in SQL, Python/R for data manipulation and analysis. Hands-on experience with BI tools (Power BI, Tableau, Looker, etc.). Experience in A/B testing, experimentation frameworks, and statistical analysis . Familiarity with product metrics, customer journey analytics, and lifecycle management . Strong business acumen and ability to influence stakeholders with insights. Excellent communication and storytelling skills to translate data into strategy.
Flutter Developer A little bit About MSET. At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results. What are we looking for you to do Flutter Developer (Junior to Senior/Lead Level) Location: Bangalore / Chandigarh / Hybrid Employment Type: Full-time Experience Level: Junior, Mid-Level, Senior, Lead About the Role Were seeking passionate Flutter Developers at all experience levels from enthusiastic Juniors to experienced Technical Leadsto join our growing product engineering team. Youll contribute to building scalable, secure, and high-performance mobile applications that directly impact our users. As a Flutter Developer, you&aposll help shape and evolve our mobile platforms by designing and implementing features, improving performance, and ensuring high-quality experiences. If you have a passion for clean architecture, mobile innovation, and delivering delightful user experiences, wed love to hear from you. Key Responsibilities Depending on your experience level, your role may include some or all of the following: Development & Engineering Design, build, and maintain responsive, scalable Flutter applications. Work with product and design teams to transform ideas into intuitive user experiences. Write clean, maintainable, and testable code following best practices. Proactively troubleshoot and resolve application bugs, performance issues, and usability concerns. Collaboration & Leadership Collaborate cross-functionally with developers, designers, and product managers. Contribute to architectural discussions and decisions. (Senior/Lead) Own end-to-end features and take technical leadership in project execution. (Lead) Mentor junior developers and enforce code quality standards. CI/CD & Deployment Participate in the CI/CD pipeline design and maintenance. Contribute to app deployment processes for iOS and Android platforms. Conduct and participate in code reviews to ensure high quality and maintainability. Who You Are We&aposre looking for developers with a strong foundation in Flutter and Dart, plus the ability to learn and adapt . Whether you&aposre just getting started or you&aposre ready to lead, you should be: Curious and self-motivated, with strong problem-solving skills. A team player who thrives in collaborative environments. Eager to take initiative and improve workflows and product outcomes. Passionate about clean architecture, maintainable code, and mobile innovation. Required Skills & Experience We welcome candidates with varying levels of experience who meet some or all of the following: Must-Have Solid knowledge of Flutter and Dart . Familiarity with state management (e.g., BLoC , Provider , Riverpod ). Experience consuming REST APIs and handling data persistence. Knowledge of mobile UI/UX design principles . Comfortable using Git and working in agile development environments. Nice to Have Experience with native app development in Swift or Kotlin . Exposure to Kotlin Multiplatform (KMP) . Understanding of mobile security and cryptography principles . Familiarity with CI/CD pipelines , automated testing, and app store deployments. BSc in Computer Science or a related field (or equivalent practical experience). Lead-Level Expectations (if applicable) If you&aposre applying at the senior or lead level , you should also demonstrate: 610+ years of software development experience (with 35+ in Flutter). Experience leading projects or teams and working closely with stakeholders. Proven ability to drive technical decisions and mentor others. Strong architectural and design pattern understanding (e.g., SOLID principles, MVVM, Clean Architecture). Why Join Us Impactful work on real-world products with a clear business vision. A collaborative and transparent culture that values learning and growth. Opportunities for career development and leadership. Show more Show less
Senior Product Analyst A little bit About MSET. At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results. What are we looking for you to do? Pre-Development Insights: Work closely with Product Managers to provide pre-development discovery insights for data-driven decisions. Data Tracking: Collaborate with developers to track the right data from the app or web to measure the success of new features. Measurement Plan: Create a measurement plan and analytical roadmap to confidently assess feature performance. Dashboard Solutions: Build sophisticated dashboard and reporting solutions using tools like Power BI and Mixpanel to empower self-service analytics. Recommendations: Provide regular recommendations to Product Managers for continuous data-driven improvement. ML and AI Opportunities: Identify opportunities for machine learning (ML) and artificial intelligence (AI) and build products leveraging these technologies. Data Science Insights: Use data science techniques to answer business problems and provide actionable insights. Data Health: Proactively ensure data flowing through the app ecosystem is healthy and reliable. AI Utilization: Leverage AI to efficiently complete analytical tasks and enhance data processing capabilities. Data Quality Management: Establish appreciation and adherence to data quality management principles, including metadata, lineage, and documenting business definitions. Data Strategy: Assist the Data Lead in driving best practices and the overall data strategy of the organization. What are we looking for in the successful candidate? Ideally 5+ years’ experience in a data role preferably working in product analytics with consumer app data Solid SQL Server Skills Advanced Experience with most or all of these tools – SQL Server, Python, Power BI, BigQuery. Understanding of mobile app data (Events, CTAs, Screen Views, etc) Knowledge of data architecture and ETL Knowledge and experience in implementing of ML and AI Excellent communication skills Self-starter, with a keen interest in technology and highly motivated towards success
Service & Ops Analyst A little bit About MSET. At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results. What are we looking for you to do? Incident management - ticketing, troubleshooting, and/or ticket assignment to other teams Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points Assist the operations manager in developing, planning, and coordinating operational activities Escalation management – identify and escalate incidents and service requests Communication – Incident status, Incident updates, Major incident communications Recommend new procedures for increasing the efficiency of day-to-day operations Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary Problem Management – creation of problem tickets for assignment to departments to resolve. Create procedures and protocols (such as checklists) and manage periodically to keep updated Service request management for: a. Application access b. GDPR Requests c. Code Generation Requests d. General Operational Requests Communicate and coordinate with employees (including executive operations team) and Client Onboard and train new employees to ensure that they adhere to standard operating procedures Required skills and qualifications Proven organizational skills, including time management Incident / Issue handling preferably for Loyalty and reward management Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Preferred skills and qualifications Degree in Computer Science or Information Technology Two or more years of experience in an operational or similar role Having Loyalty and reward management is a big plus Experience with agile or Scrum principles. Knowledge of AWS, Azure, or Google Cloud Platform. Knowledge of Mobile applications Knowledge of security and data protection regulations (e.g., GDPR, CCPA) What are we looking for in the successful candidate? Proven organizational skills, including time management Incident / Issue handling preferably for Loyalty and reward management Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Having Loyalty and reward management is a big plus Experience with agile or Scrum principles. Knowledge of AWS, Azure, or Google Cloud Platform. Knowledge of Mobile applications Knowledge of security and data protection regulations (e.g., GDPR, CCPA)
Service & Ops Analyst A little bit About MSET. At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results. What are we looking for you to do? Incident management - ticketing, troubleshooting, and/or ticket assignment to other teams Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points Assist the operations manager in developing, planning, and coordinating operational activities Escalation management – identify and escalate incidents and service requests Communication – Incident status, Incident updates, Major incident communications Recommend new procedures for increasing the efficiency of day-to-day operations Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary Problem Management – creation of problem tickets for assignment to departments to resolve. Create procedures and protocols (such as checklists) and manage periodically to keep updated Service request management for: a. Application access b. GDPR Requests c. Code Generation Requests d. General Operational Requests Communicate and coordinate with employees (including executive operations team) and Client Onboard and train new employees to ensure that they adhere to standard operating procedures Required skills and qualifications Proven organizational skills, including time management Incident / Issue handling preferably for Loyalty and reward management Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Preferred skills and qualifications Degree in Computer Science or Information Technology Two or more years of experience in an operational or similar role Having Loyalty and reward management is a big plus Experience with agile or Scrum principles. Knowledge of AWS, Azure, or Google Cloud Platform. Knowledge of Mobile applications Knowledge of security and data protection regulations (e.g., GDPR, CCPA) What are we looking for in the successful candidate? Proven organizational skills, including time management Incident / Issue handling preferably for Loyalty and reward management Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Having Loyalty and reward management is a big plus Experience with agile or Scrum principles. Knowledge of AWS, Azure, or Google Cloud Platform. Knowledge of Mobile applications Knowledge of security and data protection regulations (e.g., GDPR, CCPA) What can we offer you? An opportunity to develop your career with a growing business developing leading edge technology. A competitive salary and performance related bonus. Annual Holiday Allowance of 20 Days, plus 8 National Holiday days to be used at your own discretion. Flexible Hybrid Work environment Insurance Cover
QA Engineer A little bit About MSET. At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results. What are we looking for you to do? User Story Alignment: Understand user stories and ensure that the build/solution meets the user acceptance criteria. Test Case Creation: Create test cases and test data based on user stories or scenarios. Test Execution: Perform test case execution with various scenarios to validate functionality. Bug Reporting: Daily execution of tests and reporting of bugs accurately. Testing Procedures: Carry out testing according to defined Software Quality Management (SQM) procedures. Walkthrough Participation: Participate in walkthroughs of testing procedures to ensure thorough understanding. Standards Adherence: Ensure that all testing-related work is carried out as per defined standards and procedures. Application Sign-Off: Sign off on the application/build solution/features and ensure proper documentation is present. Status Reporting: Send daily status reports and keep the EL/QA SPOC informed about progress and issues. Professional Communication: Communicate professionally at all levels within and outside the organization. Troubleshooting: Troubleshoot quality issues and support the team in modifying test procedures as needed. Bug Fix Collaboration: Collaborate with the development team on bug fix verification and validation. Project Support: Support testing of different projects when needed and extend hours as per business requirements. Sprint Status Reporting: Present timely status for sprint and post-merge testing, ensuring SQM/QA SPOC is kept informed. Technical Skills Manual Testing: Executing test cases, exploratory testing Basic Automation: Exposure to Appium, WebdriverIO, or Detox API Testing: Running basic API calls in Postman Device & OS Testing: Testing on Android/iOS real devices and simulators/emulators JIRA Bug Logging: Documenting defects with reproduction steps Documentation: Writing test cases, maintaining test execution reports Sprint Updates: Providing daily test progress in stand-ups What are we looking for in the successful candidate? Ideally 3+ years of QA experience Knowledgeable in software QA methodologies, tools, and processes Generates test cases based on the requirements. Understanding of quality engineering in Scrum/Agile environments. Ability to manage multiple and complex priorities, and to recognize when a change of priority is needed A desire to develop both personally and professionally Good inter-personal, spoken and written skills Good analytical and problem-solving skills. Excellent planning and organizing skills with a proven ability to meet deadlines. Experience in testing Native and Hybrid Apps on Real devices / Cloud platforms / Simulators for IOS and Android. Ability to work under pressure maintaining attention to detail. Good Knowledge of API and Databases. Track record of successful troubleshooting and debugging. Adheres to company policies and mandatory compliance protocols Ability to interact positively and effectively in a distributed team environment.