QA Engineer - Mid Level A little bit About MSET. At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results. What are we looking for you to do? User Story Alignment: Understand user stories and ensure that the build/solution meets the user acceptance criteria. Test Case Creation: Create test cases and test data based on user stories or scenarios. Test Execution: Perform test case execution with various scenarios to validate functionality. Bug Reporting: Daily execution of tests and reporting of bugs accurately. Testing Procedures: Carry out testing according to defined Software Quality Management (SQM) procedures. Walkthrough Participation: Participate in walkthroughs of testing procedures to ensure thorough understanding. Standards Adherence: Ensure that all testing-related work is carried out as per defined standards and procedures. Application Sign-Off: Sign off on the application/build solution/features and ensure proper documentation is present. Status Reporting: Send daily status reports and keep the EL/QA SPOC informed about progress and issues. Professional Communication: Communicate professionally at all levels within and outside the organization. Troubleshooting: Troubleshoot quality issues and support the team in modifying test procedures as needed. Bug Fix Collaboration: Collaborate with the development team on bug fix verification and validation. Project Support: Support testing of different projects when needed and extend hours as per business requirements. Sprint Status Reporting: Present timely status for sprint and post-merge testing, ensuring SQM/QA SPOC is kept informed. What are we looking for in the successful candidate? Ideally 3+ years of QA experience Knowledgeable in software QA methodologies, tools, and processes Generates test cases based on the requirements. Understanding of quality engineering in Scrum/Agile environments. Ability to manage multiple and complex priorities, and to recognize when a change of priority is needed A desire to develop both personally and professionally Good inter-personal, spoken and written skills Good analytical and problem-solving skills. Excellent planning and organizing skills with a proven ability to meet deadlines. Experience in testing Native and Hybrid Apps on Real devices / Cloud platforms / Simulators for IOS and Android. Ability to work under pressure maintaining attention to detail. Good Knowledge of API and Databases. Track record of successful troubleshooting and debugging. Adheres to company policies and mandatory compliance protocols Ability to interact positively and effectively in a distributed team environment. What can we offer you? An opportunity to develop your career with a growing business developing leading edge technology. A competitive salary and performance related bonus. Annual Holiday Allowance of 20 Days, plus 8 National Holiday days to be used at your own discretion. Flexible Hybrid Work environment Insurance Cover

As a Service & Ops Analyst at MSET, you will play a crucial role in supporting our operations manager and team members in maintaining smooth day-to-day operations. Your responsibilities will include incident management, communication with various stakeholders, recommending efficiency improvement procedures, and problem management. You will be expected to monitor operations, report on performance, and suggest actionable improvements when necessary. Additionally, you will be involved in service request management for various aspects such as application access, GDPR requests, code generation requests, and general operational requests. Your role will also entail creating and managing procedures and protocols, communicating and coordinating with employees and clients, as well as onboarding and training new employees to ensure adherence to standard operating procedures. The successful candidate for this position should possess proven organizational skills, incident handling experience in loyalty and reward management, strong analytical abilities, self-sufficiency, effective communication skills, and familiarity with agile or Scrum principles. Preferred qualifications include a degree in Computer Science or Information Technology, two or more years of operational experience, knowledge of loyalty and reward management, familiarity with AWS, Azure, or Google Cloud Platform, experience with mobile applications, and understanding of security and data protection regulations like GDPR and CCPA. Working at MSET offers you the opportunity to advance your career in a dynamic environment focused on cutting-edge technology. You will receive a competitive salary, performance-related bonus, annual holiday allowance of 20 days plus 8 national holidays, and the flexibility of a hybrid work environment. Additionally, insurance cover is provided to ensure your well-being. Join us at MSET and be part of revolutionizing the loyalty landscape with innovative solutions and impactful results.,