CRM Manager

About the Role

Responsibilities:

• Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.
• Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.
• Maintain and optimize CRM systems (Salesforce, HubSpot, Zoho, etc.) for accurate data, segmentation, and automation.
• Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.
• Provide regular project updates, manage expectations, and proactively resolve client concerns.
• Capture feedback (surveys, testimonials) to refine service delivery.
• Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.
• Generate CRM performance reports, analyze trends, and present actionable insights.
• Implement best practices in client communication and train team members on CRM usage.

Skills & Experience:

• Bachelor's in Business, Marketing, Communications, or a related field.
• 2-4 years of experience in CRM, Client Success, Account Management, or Customer Engagement.
• Proficiency in CRM software (Salesforce, HubSpot, Zoho, Microsoft Dynamics).
• Strong verbal & written communication skills with a client-facing presence.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Proactive problem-solver with a client-centric mindset.
• Passion for design, aesthetics, or creative service industries is a plus.
• Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.