CRM Manager

About the Role:We are looking for a Junior CRM Manager with strong communication and client management skills to support our CRM operations team. The ideal candidate will work closely with the Head of CRM and USA-based Program Managers, ensuring smooth coordination, reporting, and communication across ongoing projects.This role is well-suited for professionals who are organized, proactive, and eager to learn more about CRM systems (especially Salesforce) and IT operations in a global work environment.Key ResponsibilitiesAttend daily meetings with Program Managers and provide daily reportsJoin internal meetings and discussions to understand project requirements and update progress reportsMaintain coordination with the Head of CRM for operational updates and issue escalationsParticipate in self-learning and internal training sessions to enhance CRM knowledgePrepare and manage basic Microsoft Excel reports and trackers for CRM activitiesWho You Are:Excellent verbal and written communication skillsStrong comprehension and ability to understand and convey client requirements clearlyOrganized, responsible, and able to manage multiple daily tasks effectivelyTeam-oriented with a willingness to learn CRM and Salesforce fundamentalsQualifications:Any graduate or candidate currently pursuing graduation can applyCandidates with 1–2 years of experience in CRM coordination, client communication, or operations are also welcomeWhat You’ll Gain:Exposure to global IT operations and CRM systemsHands-on experience in daily CRM management and client coordinationLearning opportunity to understand Salesforce basics and system processesDirect working experience with Program Managers and CRM leadership teams in the USAAbout 1840 & Company1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visitwww.1840andco.comto learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal atjobs.1840andco.com.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.