CRM Executive | Client Relationship & Centralized Calling | Wellness & Healthcare Industry

CRM Executive | Client Relationship & Centralized Calling | Wellness & Healthcare Industry

Full-Time | Gurugram (Corporate Office)

Industry:

Experience Level:

About The Wellness Co.

The Wellness Co., a venture of Rollins International Pvt. Ltd., is one of India’s fastest-growing integrative wellness brands, delivering cutting-edge therapies and luxury wellness experiences

Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Ahmedabad, Ludhiana, etc.

managing inbound & outbound client interactions, booking center visits, nurturing relationships, and driving engagement

Key Responsibilities:

• Centralized Calling (Inbound & Outbound):

• Handle incoming calls from prospective and existing clients with professionalism and brand-aligned communication.

• Execute outbound calling campaigns to

  generate appointments, confirm bookings, and drive visits

  to flagship centers across India.

• Client Relationship Management:

• Maintain strong rapport with clients by providing information on therapies, promotions, and wellness programs.

• Follow up with clients to ensure

  engagement, retention, and satisfaction

  .

• Lead Conversion Support:

• Work closely with marketing and sales teams to convert leads into center visits and memberships

  .
• Ensure consistent follow-ups on new, warm, and repeat leads.

• Data & Reporting:

• Maintain accurate call logs, CRM entries, and client interaction records.

• Provide daily/weekly reports on call volume, conversions, and client engagement metrics.

• Brand Standards & Client Experience:

• Represent The Wellness Co. brand in every interaction with professional, empathetic, and wellness-oriented communication

  .
• Proactively resolve client queries, concerns, and appointment issues.

What We’re Looking For

Must-Have Qualifications:

·     2–4 years of experience in client servicing, tele-calling, or CRM roles

healthcare, hospitality, or premium services

·     Strong communication skills (English & Hindi; regional languages a plus).

convert leads into appointments and client visits

·     Proficiency in CRM tools, call tracking, and data entry.

detail-oriented, process-driven approach

Good-to-Have:

• Prior experience in a

  centralized calling desk

  for multi-location organizations.
• Exposure to wellness/healthcare/lifestyle brands.
• Ability to upsell and cross-sell premium services.

Why Join The Wellness Co.?

• High-Impact Role:

  You’ll be at the front line of

  client engagement and conversion

  for one of India’s top wellness brands.

• Career Growth:

  Opportunities to advance into senior CRM or client experience management roles.

• Premium Brand Association:

  Work with a luxury brand that is shaping the future of wellness in India.

Location:

Start Date:

If you’re passionate about client relationships and want to play a key role in driving growth and engagement, we’d love to meet you.

Apply now on LinkedIn or send your CV to hello@thewellnessco.in / padmashree@rollins.co.in / snair@rollins.co.in

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