CRM Executive

Job Description

Job Summary: We are seeking a detail-oriented and proactive CRM Executive to manage customer data, maintain client relationships, and support both on-field and back-end operations. The ideal candidate will be responsible for accurate data entry, and coordination of fieldwork ( visit registry office, etc.) to ensure smooth business processes. Key Responsibilities: Maintain and update the customer database with accurate and timely data entry. Follow up with clients through calls, emails. Coordinate and execute field visits as per requirement for client meetings, product demos, or service follow-ups. Assist in collecting and processing client feedback and resolving any customer issues or complaints. Support CRM campaigns, lead generation, and customer engagement initiatives. Collaborate with sales and marketing teams to track leads and maintain communication pipelines. Prepare reports and dashboards to analyze customer trends and behaviors. Ensure data integrity and confidentiality while managing CRM systems. Provide on-ground support for events, product launches, and customer service drives. Key Skills Required: Data Entry & Database Management: Proficient in MS Excel, CRM tools, and accurate typing skills. Communication Skills: Strong verbal and written communication in English and local language(s). Field Work Readiness: Willingness to travel locally for customer visits and relationship management. Customer-Centric Approach: Ability to handle queries and resolve issues with a positive attitude. Analytical Thinking: Capable of generating reports and deriving insights from customer data. Time Management: Ability to prioritize tasks and manage multiple responsibilities effectively. Tech Savvy: Familiarity with CRM software is an added advantage. Qualifications: Bachelor's degree 1–3 years of experience in a CRM, or field executive role. Freshers with relevant internships or strong communication and data handling skills may also apply. Preferred Attributes: Detail-oriented with strong organizational skills. Comfortable with field visits and interacting with clients on-ground. Ability to work independently and as part of a team. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person