Job
Description
Job Description Job Title Corporate Vice President & Head - CAT Axis Location Department Direct Sales Force Function Customer Advisory Team - Axis Reporting to DSF & YBL Head Band 3B Function Summary Introduction Customer Advisory Team is dedicated to delivering exceptional customer service and strategic insights to ensure client satisfaction and business success. This team works closely with clients to understand their unique needs, provide tailored solutions, and guide them through the entire customer journey. By leveraging deep industry knowledge and expertise, the Customer Advisory Team helps clients achieve their goals, overcome challenges, and maximize the value of the products and services offered. Through proactive communication and problem-solving, the team fosters long-lasting relationships and drives customer retention and growth Job Summary The Corporate Vice President & Head of the Customer Advisory Team will be responsible for leading and driving customer-focused initiatives to enhance the customer experience and support CAT Axis growth and strategic goals. This role involves overseeing a team of relationship managers, managing key customer relationships, developing strategic plans, and ensuring customer satisfaction. The individual in this role will work closely with senior leadership and other departments to deliver actionable insights and strategies that drive both customer success and business outcomes. KEY RESPONSIBILITIES Lead and manage the Customer Advisory Team, ensuring high performance and alignment with overall business strategy. Develop and execute the customer advisory strategy, ensuring customer needs are met while promoting growth and innovation. Build and maintain strong, long-term relationships with key customers and stakeholders. Oversee the delivery of customer advisory services, ensuring that solutions are tailored to meet individual client needs. Collaborate with cross-functional teams (sales, marketing, product development, etc.) to drive customer success initiatives. Provide leadership in the identification of business opportunities, trends, and challenges based on customer feedback and market insights. Foster a culture of excellence, customer centricity, and continuous improvement within the Customer Advisory Team. Monitor performance metrics, KPIs, and customer satisfaction to ensure the team is meeting or exceeding expectations. Develop and mentor senior leaders within the team to drive leadership and career growth. Present strategic recommendations to senior executives and stakeholders. Key skills required Strong leadership and team management skills. Excellent interpersonal and communication skills, with the ability to engage and build rapport with clients at all levels. Strategic thinker with the ability to align business objectives with customer needs. Strong analytical and problem-solving abilities. Deep understanding of the customer service industry, market trends, and competitive landscape. Ability to work cross-functionally and drive results in a collaborative environment. Excellent organizational and time-management skills. Desired qualification and experience Graduate/Post Graduate in Management Must have a minimum of 18Yrs + experience. Experience in managing customer relationship Knowledge of Insurance sales and related processes About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ( MFSL ) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com. #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply Job Description Job Title Corporate Vice President & Head - CAT Axis Location Department Direct Sales Force Function Customer Advisory Team - Axis Reporting to DSF & YBL Head Band 3B Function Summary Introduction Customer Advisory Team is dedicated to delivering exceptional customer service and strategic insights to ensure client satisfaction and business success. This team works closely with clients to understand their unique needs, provide tailored solutions, and guide them through the entire customer journey. By leveraging deep industry knowledge and expertise, the Customer Advisory Team helps clients achieve their goals, overcome challenges, and maximize the value of the products and services offered. Through proactive communication and problem-solving, the team fosters long-lasting relationships and drives customer retention and growth Job Summary The Corporate Vice President & Head of the Customer Advisory Team will be responsible for leading and driving customer-focused initiatives to enhance the customer experience and support CAT Axis growth and strategic goals. This role involves overseeing a team of relationship managers, managing key customer relationships, developing strategic plans, and ensuring customer satisfaction. The individual in this role will work closely with senior leadership and other departments to deliver actionable insights and strategies that drive both customer success and business outcomes. KEY RESPONSIBILITIES Lead and manage the Customer Advisory Team, ensuring high performance and alignment with overall business strategy. Develop and execute the customer advisory strategy, ensuring customer needs are met while promoting growth and innovation. Build and maintain strong, long-term relationships with key customers and stakeholders. Oversee the delivery of customer advisory services, ensuring that solutions are tailored to meet individual client needs. Collaborate with cross-functional teams (sales, marketing, product development, etc.) to drive customer success initiatives. Provide leadership in the identification of business opportunities, trends, and challenges based on customer feedback and market insights. Foster a culture of excellence, customer centricity, and continuous improvement within the Customer Advisory Team. Monitor performance metrics, KPIs, and customer satisfaction to ensure the team is meeting or exceeding expectations. Develop and mentor senior leaders within the team to drive leadership and career growth. Present strategic recommendations to senior executives and stakeholders. Key skills required Strong leadership and team management skills. Excellent interpersonal and communication skills, with the ability to engage and build rapport with clients at all levels. Strategic thinker with the ability to align business objectives with customer needs. Strong analytical and problem-solving abilities. Deep understanding of the customer service industry, market trends, and competitive landscape. Ability to work cross-functionally and drive results in a collaborative environment. Excellent organizational and time-management skills. Desired qualification and experience Graduate/Post Graduate in Management Must have a minimum of 18Yrs + experience. Experience in managing customer relationship Knowledge of Insurance sales and related processes About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ( MFSL ) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com. #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
