Job
Description
About The Role
Job Title – Corporate Mobility Analyst, 11 (Analyst)
Management Level :11, Analyst
Location:Bangalore/ Gurgaon/Hyderabad/Chennai
Must have skills: Immigration
Good to have skills: Knowledge of immigration and travel industry practices, including airlines, hotels, car rentals, and travel booking systems, would be an added advantage.
Job
Summary:
Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Working as part of the Mobility, the role demands that he/she will be required to collect complete documentation from assignees and handle any Mobility queries.
Roles & Responsibilities:
Visa Processing and Documentation:
Process Business & Work visas, ensuring the complete collection of all necessary documentation for invitation letters and work permit applications.Stay updated on immigration regulations and best practices to ensure compliance and efficiency.
Operations Support:
Execute assigned Operations activities, including Stealth cases and other DS-related processes, in alignment with established guidelines and SLAs.Proactively escalate discrepancies, exceptions, or risks to the Senior Analyst.
Traveler Data Management:
Accurately create, validate, and update traveler start and end dates in relevant systems.Monitor changes to ensure alignment with approvals, travel plans, and program requirements.Communicate changes in traveler circumstances to relevant stakeholders as required.
International Remote Work Program Administration:
Manage end-to-end administration of the program, including:Conducting eligibility checks.Validating documentation.Tracking duration limits.Coordinating with relevant stakeholders.
Team Leadership and Coaching:
Coach and guide team members at Level 13 and Level 12.Monitor team SLA and performance, driving metrics and performance scorecards.Work with team members to continuously improve processes and systems.
Stakeholder Coordination and Customer Engagement:
Act as the primary point of contact for employees, business, and stakeholders.Actively engage with customers, addressing queries and ensuring efficient arrangement and processing of visa services.Coordinate with internal and external stakeholders to ensure smooth operations.
Process Improvement and Reporting:
Identify recurring issues, process gaps, or improvement opportunities and share recommendations with the Senior Analyst or Service Delivery Lead.Follow standard operating procedures and contribute to process enhancements.
Additional Responsibilities:
Perform projects or activities assigned by the Senior Analyst (SAN) or Service Delivery Lead (SPL).Support other teams, such as Operations, when required.
Professional & Technical
Skills:Excellent written communication skills with the ability to draft professional emails, and internal documentation clearly and with the ability to correspond effectively in a business setting.Strong verbal communication and listening skills to effectively convey information, participate in meetings, and interact professionally with team members, clients, and stakeholders.Microsoft Excel skills in creating, formatting, and managing complex spreadsheets; using formulas (e.g., VLOOKUP, pivot tables etc..) to analyze and visualize data.Attention to detail and the ability to manage multiple tasks simultaneously.Strong problem-solving skills and a customer-oriented mindset.Proficient in using relevant software and tools for case management, data analysis and documentation.
Additional Information:
- The ideal candidate should have worked with Corporates in the Field of Immigration and looking for a career in this field.About Our Company | Accenture Qualification
Experience:Minimum of 6-8yrs of experience in handling visas, immigration compliance, and related processes. Preferably with experience in managing visas for India.
Educational Qualification:A University degree
