Corporate Mobility Analyst - CL 11

Job Title – Corporate Mobility Analyst, 11 (Analyst)

Management Level : 11, Analyst

Location: Bangalore/ Gurgaon/Hyderabad/Chennai

Must have skills: Immigration

Good to have skills: Knowledge of immigration and travel industry practices, including airlines, hotels, car rentals, and travel booking systems, would be an added advantage.

Job Summary:

• Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Working as part of the Mobility, the role demands that he/she will be required to collect complete documentation from assignees and handle any Mobility queries.

Roles & Responsibilities:

Visa Processing and Documentation:

• Process Business & Work visas, ensuring the complete collection of all necessary documentation for invitation letters and work permit applications.
• Stay updated on immigration regulations and best practices to ensure compliance and efficiency.

Operations Support:

• Execute assigned Operations activities, including Stealth cases and other DS-related processes, in alignment with established guidelines and SLAs.
• Proactively escalate discrepancies, exceptions, or risks to the Senior Analyst.

Traveler Data Management:

• Accurately create, validate, and update traveler start and end dates in relevant systems.
• Monitor changes to ensure alignment with approvals, travel plans, and program requirements.
• Communicate changes in traveler circumstances to relevant stakeholders as required.

International Remote Work Program Administration:

• Manage end-to-end administration of the program, including:
  • Conducting eligibility checks.
  • Validating documentation.
  • Tracking duration limits.
  • Coordinating with relevant stakeholders.

Team Leadership and Coaching:

• Coach and guide team members at Level 13 and Level 12.
• Monitor team SLA and performance, driving metrics and performance scorecards.
• Work with team members to continuously improve processes and systems.

Stakeholder Coordination and Customer Engagement:

• Act as the primary point of contact for employees, business, and stakeholders.
• Actively engage with customers, addressing queries and ensuring efficient arrangement and processing of visa services.
• Coordinate with internal and external stakeholders to ensure smooth operations.

Process Improvement and Reporting:

• Identify recurring issues, process gaps, or improvement opportunities and share recommendations with the Senior Analyst or Service Delivery Lead.
• Follow standard operating procedures and contribute to process enhancements.

Additional Responsibilities:

• Perform projects or activities assigned by the Senior Analyst (SAN) or Service Delivery Lead (SPL).
• Support other teams, such as Operations, when required.

• Professional & Technical Skills:

• Excellent written communication skills with the ability to draft professional emails, and internal documentation clearly and with the ability to correspond effectively in a business setting.
• Strong verbal communication and listening skills to effectively convey information, participate in meetings, and interact professionally with team members, clients, and stakeholders.
• Microsoft Excel skills in creating, formatting, and managing complex spreadsheets; using formulas (e.g., VLOOKUP, pivot tables etc..) to analyze and visualize data.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-oriented mindset.
• Proficient in using relevant software and tools for case management, data analysis and documentation.

About Our Company | Accenture

Experience: Minimum of 6-8yrs of experience in handling visas, immigration compliance, and related processes. Preferably with experience in managing visas for India.

Educational Qualification: A University degree