Corporate Head – Learning & Development

To drive the learning culture across the organization by designing, implementing, and monitoring development programs that enhance employee capabilities, service excellence, leadership pipeline, and overall business performance across hotel units.

Key Responsibilities:

1. L&D Strategy & Planning

• Develop and execute the overall Learning & Development strategy in line with organizational goals.
• Partner with leadership to identify training needs at all levels—corporate and unit-level.
• Create a yearly L&D calendar aligned with business cycles and department priorities.

2. Training Design & Delivery

• Design and curate programs for on boarding, soft skills, functional training, leadership development, and compliance.
• Collaborate with departmental heads (Front Office, F&B, Housekeeping, Kitchen, etc.) to develop job-specific training modules.
• Identify and manage external training vendors, trainers, and partners.

3. Talent Development & Succession

• Lead the Individual Development Plan (IDP) for high-potential employees.
• Drive succession planning for key roles and build a leadership development framework.
• Promote internal career mobility and cross-functional development.

4. Quality, SOP & Brand Training

• Ensure training delivery supports service excellence and brand standards.
• Collaborate with Quality Assurance for audits and compliance-based training (e.g., safety, hygiene, POSH).
• Implement training linked with audit gaps or guest feedback trends.

5. Monitoring & Evaluation

• Track training effectiveness through feedback, assessments, ROI metrics, and post-training performance.
• Maintain digital records and dashboards for training completion, attendance, and impact analysis.

6. Technology & Innovation

• Leverage LMS (Learning Management System) or e-learning platforms for scalability.
• Encourage a blended learning approach (classroom, virtual, micro learning).
• Create engaging learning content using new-age tools (videos, gamification, simulations).

7. Budget & Governance

• Plan and monitor the L&D budget.
• Prepare periodic MIS and reports for senior management review.

Desired Candidate Profile:

• Experience:

  12–18 years in Learning & Development, with at least 5 years in a leadership role; hospitality industry experience mandatory.

• Qualification:

  Bachelor’s and Master’s in Hospitality Management, MBA / PGDM in HR or related field; certifications in L&D / instructional design preferred.

• Skills:

  Strong facilitation, content design, analytical skills, stakeholder management, team leadership.

• Tech Exposure:

  Familiar with LMS platforms, HRIS tools, MS Office Suite, and training assessment tools.

Key Competencies:

• Strategic Thinking
• Innovation in Learning
• Leadership & Influence
• Service Orientation
• Analytical & Execution Excellence
• Change Management