Controls - Quality Manager

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

A quality role in the controls alliance will focus on compliance to our Quality Management System (QMS) with is currently owned and maintained by GEV and their Quality leader. To move to more autonomous operations, this ownership would shift from GEV to Quest-Global. The QMS will be managed in the greater GEV QMS system with clear ownership assigned to the Quest-Global Alliance. In addition, the controls alliance quality leader will have close collaboration with their counterparts in GEV controls engineering and business. The functions of a Controls Alliance Quality Leader are as follows.

• KPIs
• # of Non-Conformances (NCRs)
• Engineering Resolution Cases (ER)
• Ensure Compliance with the QMS
• Own
• Ownership of Root Cause Analysis (RCA) process
• Log project risk in a centralized register
• Ensure risks are tracked through the project life cycle
• Sign Off on the risk mitigation before project shipment
• Track NCR actual to target
• Resolve measurement system issues
• Drive corrective action NCR Closer
• Initiate NCR continuous improvement Road map
• Track critical case responsiveness and completion
• Identify trends and implement correction actions
• Ownership of the Controls Alliance Quality Management System (QMS)
• Safety, Quality escapes and Compliance concerns
• Stop Works
• Safety near misses and corrective actions
• QMS deskside audit plan
• Lesson Learn implementations
• Read A Cross
• Championing RCAs
  • Identification
  • Containment
  • Corrective action
  • Implementation
• Develop and implement a Project risk Management system

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Roles & Responsibilities:

• Be a change agent in bringing data driven approach in problem solving & decision-making process
• Interact with Customers on all quality front, understand the requirements and achieve their KPIs
• Identify process gaps, non-conformities support in conducting RCAs and data analysis on problems
• Promote quality awareness and provide training related to QMS and ISO9001 practices & problem-solving techniques
• Plan, execute, and document internal audits in accordance with ISO9001 to improve overall project maturity of the Delivery Unit
• Assist in preparing the organization for external/customer audits and assessments
• Support development, maintenance, and improvement of QMS and process frameworks
• Review proposals and signoff of First of Projects and ensure success
• Conduct periodic governance review meeting on overall quality and continuous improvement
• Status reporting to Senior Management on a regular basis
• Train Green Belts (GBs) using relevant modules, identify improvement opportunities, mentor GB projects, and drive them to closure

Required Skills & Technical Competency:

• Good understanding on Project Management elements.
• Hands on experience in implementing Quality Standards like ISO9001 or similar quality models
• Basic understanding of process improvement methodologies.
• Ability to mentor and guide team in performing Root cause analysis and drive continuous improvement projects
• Proficient in tools like MS Office, audit management, and document control systems

Key Attributes:

• Excellent communication skills (both written and spoken) along with leadership qualities
• Diligent, with attention to detail and passion for quality.
• Team player with strong relationship building skills.
• “Can-do” attitude, willing to go the extra mile.
• Passion for problem solving & continuous improvement.

Qualification & Experience:

• Bachelor’s degree in mechanical/electrical engineering
• Total 10-15 years with min 4-5 years hands on experience in the Quality role

Preferred Greenbelt/Blackbelt certified

Best Compensation and best as per the company policy in the region.