Contract -Senior A/V Infrastructure Engineer -(NEAT / Cisco UCM)

Job Title: Senior A/V Infrastructure collaboration protocols

Location Remote till Contract then Onsite in Pune

Contract 1

Summary:

Major Responsibilities:

• Design, implement, manages, monitors, supports and troubleshoot client’s MS Teams deployment including meetings and telephony.

· MS Teams Room and Board

· WebEx Room and Boards

· NEAT Videoconferencing hardware

· Phones

· 3rd Party Video Conferencing units

· Soft Clients o Web Clients

· Integration with 3rd party real-time collaboration applications such as Cisco UCM, WebEx and Zoom

· Manages vendor relationships and creates purchase orders for new equipment and services

· Liaise with business partner telecom operations on new and existing connectivity

· Strives to ensure that all systems achieve 100% uptime during and outside of business hours

· Creates and maintains written documentation and diagrams for supported systems

· Experience with telecom wiring, punch-down tools and general data center plant, including the installation of equipment in racks and cabling. Must be able to lift 50 pounds.

· Provides support off-hours and remotely (i.e. from home) when needed

· Create and maintain written documentation and diagrams for all products and networks .

· Manage projects, including project definition, project plan development, resource allocation, and debriefing

· Serve as the final escalation point for Service Desk for real-time collaboration-related issues.

Required Qualifications:

· Bachelor’s degree in Technical or engineering, or computer science or equivalent experience.

· 10+ years of experience supporting web collaboration, telephony, audio, and video in a mission-critical environment.

· Experience with SIP audio/video integration with other 3rd Party SIP applications.

· Experience in MS Teams Telephony and Meeting, WebEx Meetings and Zoom meetings.

· Experience with P2P and multi-point video conferencing

· Experience with industry standard real-time collaboration protocols – SIP, H.323, MGCP, SCCP, H.264, H.265, WebRTC, E.164+

· Understanding of real-time application concepts such as PBX'es, dial plans, VoIP, QoS.

· Ability to work in a fast-paced environment supporting real-time market data and trading.

· Certification and/or training with vendor-neutral or vendor-specific focus.

· Basic understanding of operating system administration (Windows and Linux).

· Basic scripting and automation.

· The ability to solve problems via standard and non-standard methods.

· Organized and methodical testing skills.

· Excellent written and oral communication skills

· Excellent time management and organizational skills.

Tagged Systems:

· OS: Linux & Windows.

· Hardware and Applications: Cisco routers and switches, Cisco CUCM, Cisco Telepresence and Video Units, WebEx, SIP Trunks, Cisco Expressway, Cisco Contact Center, Microsoft Teams, MS Teams, Zoom, NEAT videoconferencing