Contract Logistics Manager - India

Job Description

Title: Contract Logistics Manager - India Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. Job Summary: The National Contract Logistics Manager will be responsible for overseeing and managing the end-to-end contract logistics operations across all regions in India. This includes warehousing, distribution, inventory control, process optimization, client relationship management, and team leadership. The role aims to ensure efficient, scalable, and profitable logistics operations tailored to customer contracts and SLAs. Key Responsibilities: 1. Strategic Planning & Execution Develop and implement strategic initiatives to enhance contract logistics operations across the country. Design and implement scalable logistics solutions aligned with client contracts. Lead nationwide warehousing and distribution expansion projects. 2. Operations Management Oversee day-to-day warehouse operations, transportation, and last-mile delivery. Ensure adherence to contractual KPIs, SLAs, and compliance norms (ISO, TAPA, etc.). Drive process standardization and continuous improvement using Lean, Kaizen, or Six Sigma practices. 3. Client Relationship Management Serve as the senior point of contact for key contract logistics clients. Understand client-specific needs and ensure high service levels and satisfaction. Lead regular review meetings and reporting with customers and internal stakeholders. 4. Financial & Budget Management Prepare annual budgets and forecasts for contract logistics operations. Monitor and control costs to improve profitability and efficiency. Track productivity, cost-to-serve, and overall performance across warehouses. 5. Team Leadership Lead, develop, and mentor regional contract logistics managers and warehouse leads. Ensure team alignment with organizational goals and KPIs. Promote a culture of safety, quality, and performance. Key Requirements: Education: Bachelor's degree in Logistics, Supply Chain Management, Engineering, or related field. MBA or Postgraduate in Supply Chain or Operations (preferred). Experience: 6-10 years of experience in logistics or supply chain operations, with at least 4–5 years in a national or regional contract logistics role. Proven experience managing large-scale warehouse and distribution networks. Skills & Competencies: Strong leadership and stakeholder management skills. Excellent knowledge of WMS, TMS, and ERP systems. Financial acumen and ability to manage P&L. Excellent communication and negotiation skills. Analytical thinking and problem-solving abilities. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.