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Ivend Retail
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Consulting Manager

Consulting Manager

Ivend Retail

10 - 15 years

15 - 20 Lacs

noida

Posted:7 hours ago| Platform:

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Skills Required

management consulting project management retail operations program management business analysis presales sales retail functional consultancy bid management operations strategy consulting written communication rfp communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as the primary functional and technical contact for channel partners and direct customers within the assigned region.
Provide pre-sales support, including product demonstrations, solution alignment, and assistance with customer requirements gathering.
Lead and manage end-to-end project implementations, ensuring delivery of all related documentation such as project plans, blueprints, gap-fit analyses, test cases, and sign-offs.
Enable and support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.
Promote and monitor certification compliance among partners, as outlined in partnership agreements.
Identify and pursue upsell and cross-sell opportunities within the existing customer base.
Maintain accurate project records and updates in the CitiXsys Project Management System.
Collaborate with the Product Development team to stay up to date on new features, and communicate product enhancements to partners.
Support the sales process by contributing to RFP responses and presenting compelling value propositions.
Create and maintain knowledge base articles and internal resources based on partner and customer queries.
Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.

Qualifications

Minimum of 10 years of experience in pre-sales, functional consulting, or implementation, preferably within the retail technology domain.
Strong understanding of retail operations, customer journeys, and challenges faced by modern retailers.
Demonstrated ability to align technology solutions with business goals.
Exceptional collaboration skills, with the ability to work effectively across cross-functional teams.
Proven track record managing complex enterprise implementations and multi-stakeholder engagements.
Excellent verbal and written communication skills, with experience in delivering engaging presentations and high-quality documentation.
Experience delivering training to partners and/or customers, both virtually and in person.

Success Metrics

High level of product knowledge and solution expertise.
Completion of partner enablement programs and certification targets.
Timely and within-budget delivery of customer implementations.
Growth in revenue from upsell opportunities and customer retention.
High customer and partner satisfaction, measured through feedback and low escalation rates.
Full compliance with CitiXsys project management standards and consulting processes.
Strength of relationships and account engagement with partners and customers.

Education & Certifications

Bachelors degree in Business, Information Technology, or a related field from a recognized institution.
Certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL, or similar) are advantageous.

Additional Requirements

Willingness to travel up to 25 to 40% of the time, depending on regional demands.

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