Posted:1 month ago|
Platform:
On-site
Full Time
We are looking for a proactive and technically strong L3 Support Engineer to handle production support and incident management for enterprise applications built on Java, Oracle PL/SQL, and Kafka. The ideal candidate will be responsible for deep-dive issue resolution, root cause analysis, performance tuning, and coordination with development teams for bug fixes and enhancements. Key Responsibilities Strong hands-on experience in Java (Core Java, Spring boot , Exception Handling, Multithreading). Proficient in Oracle PL/SQL: writing/debugging complex queries, procedures, performance tuning. Good working knowledge of Apache Kafka: producers/consumers, partitions, lag monitoring, troubleshooting. Familiarity with microservices architecture and REST APIs is a plus. Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.) is desirable. Excellent problem-solving and analytical skills. Strong communication skills and the ability to handle high-pressure support situations. Provide L3-level support for Java-based enterprise applications in a production environment. Perform in-depth analysis of incidents, troubleshoot issues, and provide permanent resolutions. Write and debug complex PL/SQL queries, stored procedures, and packages in Oracle. Monitor and manage Kafka message queues, diagnose delays, and resolve bottlenecks in streaming data pipelines. Collaborate with L1/L2 support teams for escalation and resolution. Implement hotfixes or coordinate with development teams for code changes. Ensure proper documentation of support procedures, known issues, and resolution steps. Participate in on-call rotation and handle critical incidents with minimal supervision. Work with DevOps teams to deploy and validate patches or configuration changes. Show more Show less
Virtusa
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