Consultant - Learning Experience Design Lead

Our Client, a global leader in energy management and automation, is seeking LX (Learning Experience Design Lead, who will work directly with Learning Academy Leaders/ Program Managers, SMEs (VPs & Directors) from business to design digital and blended learning solutions. Mange design and development teams and supervise the creative process of design solutions by ensuring that all planned projects are accurately forecasted, resource allocated and delivered.

Key Responsibilities:

At scale Multi-Program Management= overall 70 + design projects in a year

Organize and lead portfolio/ program design needs discussion with Business stakeholders & guide designers on instructional design strategy. Ensures that all parties are aligned, and that the final learning solution achieves the desired outcomes. (20-30 projects per quarter internally developed or hybrid with vendors)

• Provide qualitative feedback for Sr. Instructional designers by reviewing design documents and storyboard.
• Regularly review the working version of the courses and share feedback until the final product is ready.
• Coach and share expertise in the entire lifecycle of end-to-end content development.
• Provide advanced level of UX/UI/metacognition in design inputs to IDs and Developer/Graphics team for special projects beyond BAU.
• Manage collaboration with internal teams and external vendors.
• Ensure the project remains on track and meets its objectives by monitoring and analysing key performance indicators project management tools like Workfront/Teams
• Implements contingency plans to minimize any negative impact on the timeline or success of the project by proactively assessing and mitigating risks & communicate to the stakeholders.
• Manage efficiency and performance of the team based on their competency and feedback from the Stakeholders and SMEs.
• Plan effective utilization of resources and hire on demand skills on requirement basis.

Portfolio Stakeholder Management

Proactively engage and communicate effectively with key stakeholders, annual pipeline planning, identifying their needs and expectations. Be a trusted learning experience design consultant by seeking proactive feedback from stakeholders to ensure the learning solution is meeting their design & business needs.

• Ensure quarterly communication to Academy leaders/SPOCs on their pipeline, projects at risks, hours of service and under-utilization.
• Organize collaborative working engagement with the stakeholders & vendors and provide design consultations.
• Monitor & ensure the impact of the learning solution by engaging with cross functional teams to understand pre and post role out learner journey.
• Ensure that all quality standards, budgets, and timelines of the stakeholders are met.

Vendor Management

Managing vendor selection and onboarding, negotiating contracts, and ensuring high-quality learning materials are provided. Engage vendors in developing and implementing effective learning solutions that meet the organization's objectives.

• Build strong relationships with vendors, analyse their capabilities, cost estimate, and review their performance.
• Regularly monitor the vendor's progress and ensure that it meets Company’s standards.
• Identify any potential issues to ensure the project is completed on time, within budget, and to the expected quality standards.
• Escalate roadblocks and deviation from expectation set with vendors clause well in time to ensure vendor accountability & quality of the solution and lead the discussion with the stakeholder/program managers from learning & vendors
• Anticipate & mitigate project implementation risks and quality issues which will have an impact on our business once learning projects go-live.

Program Manage Learning Governance & Standards Topics:

Responsible for leading & project managing learning projects which have organization wide impact on standards, quality of learning solutions and governance.

• On demand User Experience Consulting for large scale project like Digital Boost, New AI tool onboarding, to ensure superior level of UX, Design standards, Brand, and Accessibility principles are adhered to.
• Provide training to SMEs on User Generated Content (UGC) and authoring tools (Easy Generator or RISE).
• Facilitate workshops as Experts for Sticky Learning Community on Designing topics.
• Lead Essentials (Team) in the capacity of Learning Experience Architect for topics which are critical to Grow & Protect the company.
• Manage & lead standard and governance around topics accessibility, authoring tool governance which includes influencing cross functional teams and external benchmarking.

Skills Required

• Project management
• Strong analytical and creative problem-solving skills
• Visualisation skills
• Organizational skills with the ability to manage, provide guidance, and monitor progress and risks to provide agile solutions.
• Ensure team efficiency and cohesiveness efficiently using digital tools like Workfront.