Posted:14 hours ago|
Platform:
On-site
Full Time
We are seeking a Braze Consultant to lead the strategic planning, setup, and optimization of customer engagement programs. This role requires strong platform expertise, marketing automation knowledge, and stakeholder management skills.
· Provide strategic consultation on Braze capabilities and customer engagement strategies.
· Design lifecycle and trigger-based campaigns across channels (email, PUSH, SMS, in-app).
· Coordinate with client to align Braze usage with business goals.
· Conduct platform audits and recommend improvements for campaign performance and scalability.
· Configure Braze integrations (e.g., Segment, Amplitude, custom APIs) for seamless data flow.
· Train and support internal teams on Braze best practices.
· Define KPIs and measurement frameworks for campaign success.
· Stay updated with Braze feature releases and evaluate their application for the business.
· Assist in onboarding new clients or teams to the Braze platform.
· In-depth knowledge of Braze, including Canvas, Webhooks, Liquid scripting, and data mapping.
· Strong analytical and problem-solving skills.
· Ability to translate business goals into actionable campaigns.
· Experience working with CDPs, CRMs, and data warehouses.
· Excellent communication and stakeholder engagement skills.
· Knowledge of building journeys.
· An eye for detail to assist in audits.
· Good communication skills.
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 13000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Digital is the trusted partner of choice to the world’s largest global brands for creative production, e-commerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow, the Sun delivery model, our team of 3,000+ full-time digital delivery employees – at our five production hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket – applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital’s innovative delivery model drives the ‘metrics that matter’ for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
eClerx
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