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Compliance Manager

Compliance Manager

Fit Bpo

2 - 7 years

5 - 8 Lacs

thane

Posted:1 day ago| Platform:

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Skills Required

us process collections process us collection third party collections regulatory compliance debt collection audit compliance risk compliance international voice process auditing international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Regulatory Oversight:

Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB

guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws.

Support the implementation and maintenance of compliance policies,

procedures, and control frameworks.

• Audit & Monitoring:

Conduct internal audits, account activity, and communication logs.
Manage and prepare for external audits by clients or regulators.

• Complaint Management:

Investigate, document, and respond to consumer complaints from any channel

(direct, CFPB, BBB, etc.).

Analyze complaint trends and propose corrective actions.

• Training & Awareness:

Develop and deliver compliance training modules for new hires and ongoing

employee certification.

Collaborate with department leads to ensure consistent compliance culture.

• Risk Assessment:

Identify areas of potential compliance risk and escalate concerns with

recommended mitigation strategies.

Stay informed about regulatory changes and updates and communicate impacts

to leadership.

• Vendor & Data Privacy Oversight:

Ensure third-party vendors handling consumer data adhere to company security

and privacy protocols.

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Compliance Manager