Roles & Responsibilities: Answering inbound/outbound calls to learn consumers needs, complaints, or other issues with billing and services. Handling a high volume of inbound/outbound calls or both and should seek to create a positive experience for each consumer. Process payments for the invoices on the accounts. Engaging in active listening with consumers, confirming or clarifying information and pacifying angry consumers & maintaining good rapport. Exceptional customer service & good typing skills. Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email. Maintain an updated knowledge of the organization's products, services, and customer service policies. Document customer interactions when necessary, compiling documents and forwarding information to interested parties. Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Participating in training opportunities provided by the organization or by client. CSA Skills: Good communication skills. Good Organizational and time management skills. Good Customer interaction skills. Qualifications and Education: Secondary/Higher Secondary/bachelors degree in any stream Preferred Experience: Candidate should have at least 2 Years of international BPO calling experience (US/UK/Aus) out of which minimum 1 Year of collections experience from reputed/known organizations preferred Call Center, banking or collection industry background preferred Preferred 3rd Party or 1st Party Collections experience Decent Sales/Retentions background with reputed companies can be considered CRM & CRS Knowledge Required Skills: Proven success in a voice calling role (Collections/Customer Service/Sales/Retentions) Strong decision-making ability Ability to communicate confidently clearly and should be able to negotiate on the calls Strong working knowledge of operational procedures. Willing to work from the office and must have an alternate to work from home if required. Shift Timings: US Shifts
Responsibilities: Provide exceptional customer service via international voice calls Address inquiries, resolve issues, and ensure customer satisfaction Communicate effectively with a diverse customer base Document and update customer records accurately Requirements: Fluent in English (spoken and written) Previous experience in a customer support role preferred Excellent communication and interpersonal skills Flexibility to work in night shifts Benefits: Abundant growth opportunities for those who ASPIRE to RISE (IJPs/Career planning/ Succession Planning) initiatives for our employees. Company which values its people, nurture its talents and believe in promoting from within. Work with top brands in Credit Card, Banking, Automotive, Healthcare, and Fitness collections Recognized as a "Best Place to Work" in the collections industry. Unlimited earning potential with industry-best incentives Medical + Group Accidental Insurance for all employees Comprehensive Transport Support
Role & responsibilities Regulatory Oversight: Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. Support the implementation and maintenance of compliance policies, procedures, and control frameworks. • Audit & Monitoring: Conduct internal audits, account activity, and communication logs. Manage and prepare for external audits by clients or regulators. • Complaint Management: Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.). Analyze complaint trends and propose corrective actions. • Training & Awareness: Develop and deliver compliance training modules for new hires and ongoing employee certification. Collaborate with department leads to ensure consistent compliance culture. • Risk Assessment: Identify areas of potential compliance risk and escalate concerns with recommended mitigation strategies. Stay informed about regulatory changes and updates and communicate impacts to leadership. • Vendor & Data Privacy Oversight: Ensure third-party vendors handling consumer data adhere to company security and privacy protocols.