123 Complaints Resolution Jobs - Page 3

Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide accurate information about products or services to customers. Resolve complaints and concerns in a timely and efficient manner. Collaborate with internal teams to improve overall customer experience. Maintain high levels of product knowledge to effectively support customers. Identify opportunities to upsell or cross-sell products or services. Job Requirements Minimum 1 year of experience in customer service or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving ...

As a Pet Relationship Manager (Customer Experience) at our company, your role will involve proactive relationship management, in-depth knowledge of pet care products/services, and resolving customer queries to drive satisfaction and loyalty. You will handle a high volume of inbound and outbound calls with professionalism and empathy, manage live chat conversations, and address customer inquiries, complaints, and concerns effectively. Building and maintaining strong relationships with key customers, understanding their individual needs, and providing tailored recommendations for pet care products/services will be crucial aspects of your role. Additionally, staying updated on our pet care prod...

Job Description: Job Title: Client Implementation (API SaaS), AS Location: Mumbai, India Role Description About DIPL Deutsche India Pvt. Ltd. , Mumbai, a wholly owned subsidiary of Deutsche Bank, acts as a talent pool for the bank's Corporate and Investment Banking team worldwide. This team significantly contributes to Deutsche Bank's revenues and profits. As one of the leading Corporate Investment banks globally, Deutsche Bank plays a crucial role in the global financial sector. Objective of the position The role involves onboarding Corporate Bank clients by: Implementing APIs / SaaS product end-to-end. Coordinate Client Integration / Technical client onboarding. Validating financial messag...

Caresoft Consultancy is looking for Client Relationship Managers to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfa...

We are hiring for Customer Services Executive Role : Customer Service Executive Reporting to : Head- Customer Service Place of Posting : HO Geographical Remit : Mumbai Job Purpose Responsible for seamless customer service and complaint management through contact center and collaboration with stakeholder departments Key Responsibilities Manage customer service and complaint management for the organization through call center and coordination with stakeholder departments Enhance customer experience across the lifecycle through service and complaint resolution frameworks Timely resolution of customer grievances Handle escalated complaints including ones from senior management, regulator, social...

daytoday field activities,dealer management,customer care initiatives,customer satisfaction, service attendance,timely complaint resolution &monitor MTTR, pre-season service readiness,technical training programs,product installation and commissioning

Key Responsibilities :- Handle flight bookings via Galileo, Amadeus, Sabre , and airline portals Manage PNR creation, modification, cancellation, and reissuance Coordinate with airlines for group bookings, fare negotiations, and schedule changes Assist clients with visa documentation, travel insurance, and itinerary planning Maintain accurate records of bookings, cancellations, and refunds Generate MIS reports and daily booking logs Resolve customer queries and complaints with professionalism Upsell travel products: seat upgrades, insurance, hotel combos Required Skills :- Proficiency in GDS systems and airline portals Strong communication in English, Hindi, Hinglish Knowledge of fare rules,...

Role & responsibilities: Job Shift: 1st, 2nd & 3rd Job title: Shift Engineer -3rd party payroll (ciel HR) Job Review: You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: * Manage and maintain electromechanical / utilities services at the site with the help of technician team. * Prepare and implement planned preventive maintenance (PPM). * Conduct inspections at site regularly to check for...

Role & responsibilities Managing Teams handling SEBI-SCORES / ODR Complaints Data Maintenace of complaints received from SEBI/Exchanges/Depositories Handling Audit & Inspections from SEBI/Exchanges/Depositories time to time Co-ordinate with internal stakeholders & regulators for complaint resolution Adherence of all monthly quarterly regulatory submissions Align with internal teams for process improvements Problem solving approach People management

Responsibilities: * Manage CRM database, ensure data accuracy. * Handle customer complaints, resolve issues promptly. * Communicate effectively with clients and team members. Experience in HVAC, Chiller Plant, VRF, AC, & Ductable will be plus. House rent allowance Employee state insurance Annual bonus Performance bonus Provident fund Job/soft skill training Capability building program Veteran mentorship program

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

Handling calls, emails, chats, training, and data entry. Provide product info, resolve complaints, escalate issues, and update CRM. Requires strong communication (English/Hindi), problem-solving, MS Office skills, and support experience.

What Youll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Answer incoming communications from customers C...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

Handle calls, emails & chats, resolve queries, maintain records, coordinate with teams, upsell when needed, ensure high customer satisfaction, and meet key performance metrics.

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

Role & responsibilities • Provide a comprehensive Management service to ensure that all amenities are resourced and maintained to high-class industry standard. • Ensure all services are performed as per Standard Service Specifications. • Ensure preparation of management budgets and perform collection • Manage the budget efficiently and yield cost savings where possible without compromising quality of service. • Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way. • Ensures occupancy of sites complies with statutory legislation. • Ensure quality of staff, appraising and developing them to ensure maximum contribution. • Proactive liaison ...

Role & responsibilities : Regulatory Program Execution Develop, implement, and continuously enhance compliance frameworks for PMS operations aligned with SEBI mandates and internal policies. Conduct periodic risk assessments on PMS offerings and monitor controls to mitigate noncompliance risks. Monitoring, Auditing & Reporting Lead internal audits and gap assessments to evaluate ongoing compliance with regulatory requirements and organizational standards. Prepare compliance reports summarizing findings and remediation plans for senior leadership and regulators. Policy & Process Management Develop and update PMS-related compliance policies, procedures, disclosures, and documentation. Embed co...

Dear Candidates, Greetings from Mindgate Solutions!! About us-Mindgate Solutions Pvt. Ltd. has been in the forefront of the payments revolution from its inception, an outlook which has made it a key global player in payments technology and transaction processing. From building new generation payment gateways to mobile-based collections and payments platforms like RTP & UPI, Mindgate has been the true leader in the space . Our strategic alliance with ACI Worldwide is a way to bolster our presence in the payments domain. Through our partnership, we intend to blend our digital overlay services with ACI's Switch to leverage real-time UPI opportunities globally. We are currently hiring for Techni...

About DIPL Deutsche India Pvt. Ltd. , Mumbai, a wholly owned subsidiary of Deutsche Bank, acts as a talent pool for the bank's Corporate and Investment Banking team worldwide. This team significantly contributes to Deutsche Bank's revenues and profits. As one of the leading Corporate & Investment banks globally, Deutsche Bank plays a crucial role in the global financial sector. Objective of the position The role involves onboarding Corporate Bank clients by: Implementing APIs / SaaS product end-to-end. Coordinate Client Integration / Technical client onboarding. Validating financial message formats for customers, Resolving issues by initiating internal queries within Deutsche Bank and provid...

The role at Tata Motors focuses on designing, manufacturing, and selling world-class Electric Vehicles in India. As part of the Sales, Marketing & Customer Care department, your responsibility will be to drive retail sales and ensure a strong customer experience for EV products. Your key focus will be on strengthening the sales process and working on sales enablers. You will be a part of the Electric Vehicles Sales Capability Development Program, which aims to ensure the success of candidates from both within and outside the industry. This will be achieved through a comprehensive online and classroom training program covering aspects such as Product Training, Sales Process Training, and Plan...

Virtual Relationship Manager Retail Banking IDFC First Bank | Hiranandani Business Park, Thane (Mumbai) Job Description We are hiring Virtual Relationship Managers to strengthen our Retail Banking – Liabilities business. The role involves building long-term customer relationships, promoting digital banking, and achieving CASA & cross-sell growth targets through virtual/telephonic interactions. Roles & Responsibilities Manage and deepen customer relationships via regular calls/video meetings. Drive CASA growth (Current & Savings Accounts) and acquire new clients. Cross-sell banking products (credit cards, loans, insurance, SIPs, investments). Promote digital banking adoption (Mobile/Net Banki...

Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide accurate information about products or services to customers. Resolve complaints and concerns in a timely and efficient manner. Collaborate with internal teams to improve overall customer experience. Maintain high levels of product knowledge to effectively support customers. Identify opportunities to upsell or cross-sell products or services. Job Requirements Minimum 1 year of experience in customer service or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving ...