Role & responsibilities: Develop and implement comprehensive sales strategies to achieve the sales goals. Analyse market trends and data to identify new opportunities and anticipate shifts in the luxury real estate market. Set sales targets and create action plans to meet and exceed these targets. Build and maintain strong relationships with high-net-worth individuals and key stakeholders. Ensure exceptional client service and satisfaction by understanding client needs and delivering personalized solutions Act as the primary point of contact for VIP clients and manage complex transactions. Represent the company at industry events, networking functions, and community activities to enhance the company's brand and attract new clients. Leverage professional networks and affiliations to identify and pursue new business opportunities. Stay informed about the latest developments in the luxury real estate market, including competitor activities and pricing trends. Provide market insights and advice to clients to help them make informed buying or selling decisions. Continuously update knowledge of luxury property listings, both within the company and in the broader market. Preferred candidate profile: Travel may be necessary to visit properties, meet clients, and attend industry events Oversee the preparation of sales reports, forecasts, and other relevant documentation. Ensure compliance with all legal and regulatory requirements related to real estate transactions Utilize CRM systems and other tools to manage client interactions and sales processes efficiently
Role & responsibilities Providing help and advice to visiting customers in case any help they ask for. Communicating courteous y with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security, Technical issues or a customer being taken ill. Make customers aware of non-accessibility an under-fitout unit. Liaise with Security team in case of lost and found and communicate with customer. Carry out receiving feedback from residents of any complaint or event. Keeping accurate records of discussions or correspondence with customers. Producing written information for customers, often Involving use of computer packages/software. Writing reports on analysing customer service. Developing feedback or complaints procedures for customers to use. Inform Housekeeping Executive in case of any untidiness found. Inform Security in case of any untoward incident. Perform all work as assigned by the Senior Manager as deemed necessary to maintain and operate the at an optimum level. Receive & log calls/complaints/requests from clients/customers/residents etc into the Service. Handle Service Efficiently and Effectively. Forwarding on reactive calls to shift engineers / Technicians Issue job cards and record maintained in logbook. Inputting weekly pending complaints to Engineers & Managers Answering queries from the residents Maintaining the ongoing works schedule Filing of all resident record Circular to be made and send to residents Daily operations of the "Help Desk" function including delivery, problem escalation/resolution. Notify the Security Supervisor / Engineer / Manager Facilities on site at the time of all Emergency Calls Maintain complaint record and ensuring they are attended within the TAT Nominating and attending training program Preparing resident MMR and MOM Preparing and sharing monthly MIS report with activities. Managing club operation with help of technical team Managing events, Canopy and notice board promotional activities Coordinating with resident for metering related quires Check move IN/OUT activities of resident Maintaining and sharing occupancy details to client Coordinating with resident for compilation of interior formalities & ensuring to explain proper guidelines while starting interior
Role & responsibilities • Provide a comprehensive Management service to ensure that all amenities are resourced and maintained to high-class industry standard. • Ensure all services are performed as per Standard Service Specifications. • Ensure preparation of management budgets and perform collection • Manage the budget efficiently and yield cost savings where possible without compromising quality of service. • Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way. • Ensures occupancy of sites complies with statutory legislation. • Ensure quality of staff, appraising and developing them to ensure maximum contribution. • Proactive liaison with local municipal authorities. • Interviews, selects, hires, supervises, and reviews qualified operation and management staff • Ensure compliance with basic statutory requirements like licenses, permits etc. • Ensures that all client deliverables are submitted in a timely manner. • Acts as the liaison to local community public interest groups • Ensures that entire staff maintains a critical eye on all aspects of physical care • Formulate strategic directions towards effective management of site operation. • Provides suitable business controls & administer policies/ processes / procedures. • Formulates suitable budgeting controls • Monitor SLAs & KPIs towards effective service delivery • Manage vendor relationships. • Fosters and maintain a resident is our guest philosophy among the staff. • Ensure that company policies and procedures are consistently applied to required standard • Assist with the Management / Vendor for major internal and external works among with the relevant surveyor or professional consultant. • Manage hard & softcopy data and emails and ensure all client files are updated • Deals with apartment owners/tenants queries verbally and in written form • Carry out daily site round to ensure all building are in good order • Manage on site staff and associated relevant employment issues • Ensure health & safety regulation are adhered to and that general and fire risk assessment recommendation are implemented across the team • Review and agree all circular and client correspondence including newsletters ensuring that communication is regular • Quickly resolve emergency maintenance issues • Facilitate learning and development for all the team members of the department