Estate Manager

Role & responsibilities

• Provide a comprehensive Management service to ensure that all amenities are resourced and maintained to high-class industry standard.

• Ensure all services are performed as per Standard Service Specifications.

• Ensure preparation of management budgets and perform collection

• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.

• Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.

• Ensures occupancy of sites complies with statutory legislation.

• Ensure quality of staff, appraising and developing them to ensure maximum contribution.

• Proactive liaison with local municipal authorities.

• Interviews, selects, hires, supervises, and reviews qualified operation and management staff

• Ensure compliance with basic statutory requirements like licenses, permits etc.

• Ensures that all client deliverables are submitted in a timely manner.

• Acts as the liaison to local community public interest groups

• Ensures that entire staff maintains a critical eye on all aspects of physical care

• Formulate strategic directions towards effective management of site operation.

• Provides suitable business controls & administer policies/ processes / procedures.

• Formulates suitable budgeting controls

• Monitor SLAs & KPIs towards effective service delivery

• Manage vendor relationships.

• Fosters and maintain a resident is our guest philosophy among the staff.

• Ensure that company policies and procedures are consistently applied to required standard

• Assist with the Management / Vendor for major internal and external works among with the relevant surveyor or professional consultant.

• Manage hard & softcopy data and emails and ensure all client files are updated

• Deals with apartment owners/tenants queries verbally and in written form

• Carry out daily site round to ensure all building are in good order

• Manage on site staff and associated relevant employment issues

• Ensure health & safety regulation are adhered to and that general and fire risk assessment recommendation are implemented across the team

• Review and agree all circular and client correspondence including newsletters ensuring that communication is regular

• Quickly resolve emergency maintenance issues

• Facilitate learning and development for all the team members of the department