Community Manager

Role :

Job Location:

Work Timings:

Working Days:

Role Overview

Community Manager

Key Responsibilities

1. Community Engagement & Experience

• Develop and execute strategies to increase community engagement and participation across various online platforms, including social media, forums, and other relevant channels.
• Initiate and participate in discussions, responding to comments, messages, and inquiries promptly and thoughtfully.
• Design and execute engagement activities like learning challenges, discussions, polls, and shoutouts to drive active participation.
• Recognize milestones such as certifications, project completions, and long learning streaks, and celebrate them publicly.
• Foster a sense of belonging and camaraderie among community members by creating and curating valuable and relevant content.

2. Communication, Content & Coordination

• Plan and manage community communication across WhatsApp, Email and other digital channels.
• Create engaging content like announcements, updates, nudges, and spotlight posts tailored to the learner journey.
• Script short-form video content (30–60 sec reels, announcement videos, highlights) and collaborate with design/video teams for execution.
• Collaborate cross-functionally with:

• Customer Success (CS)

  to get insights on active/inactive learners and plan re-engagement strategies.

• Design & Creative

  teams to develop posters, infographics, and social media assets.

• Tech & Product

  teams to explore new in-platform engagement features, notification ideas, and automation flows.

• Marketing

  to align tone, visual style, and student stories with the overall brand direction.
• Maintain a content calendar to ensure timely rollouts of community updates and campaigns.

3. Engagement Campaigns & Re-engagement

• Ideate, plan, and run digital campaigns (AMAs, contests, Q&As, coding challenges, or themed challenges).
• Design re-engagement workflows to revive inactive users through creative communication and incentives.
• Continuously test new formats like gamification, streak-based challenges, feedback loops, and reward systems.

4. Events & Live Activities

• Plan and promote online events like webinars, workshops, community talks, and live sessions.
• Drive event engagement with pre-buzz content, live interactions, and post-event highlights or reels.
• Coordinate with community ambassadors to amplify event visibility and foster peer-led participation.

5. Insights & Reporting

• Track engagement metrics (active users, participation rates, retention, campaign ROI).
• Share actionable insights and recommendations with leadership and other teams.
• Use data to identify engagement drop-offs and develop strategies for improvement.

Preferred Skills & Experience

• 1–2 years of experience in

  community management

  ,

  digital engagement

  , or

  student success roles

• Strong passion for and understanding of community building, social dynamics, and online engagement.
• Strong written and verbal communication skills.
• Creative thinker with the ability to script, brief, and collaborate on digital/video content.
• Ability to empathize, listen, and engage with a diverse range of community members.
• Strong coordination skills across Product, Tech, Design, CS, and Marketing teams.
• Comfortable working with design tools and community platforms ( WhatsApp, Canva, CRM dashboards, etc.).
• Self-starter with excellent project management and multi-tasking ability.
• Knowledge of the industry and market trends related to NxtWave's products or services (if applicable) is a plus.

Bonus Points If You Have

• Prior experience building or managing an

  online learner or student community

  .
• Understanding of

  engagement analytics

  and campaign optimization.
• A knack for creating viral or relatable student-facing content (memes, reels, success stories, etc.).
• Experience driving

  cross-team projects

  or community-led initiatives.