Community Manager

The Community Manager is responsible for ensuring that all centers meet DevX's high standards of deliverables on a daily basis. This role involves overseeing client contract management, billing and invoicing coordination, sales management, inventory management, event planning, and client relationship management. A proactive approach is required to maintain facility upkeep and to ensure smooth operations across all aspects of the center. In terms of client relationship management, the Community Manager will oversee the onboarding of new clients and co-workers in collaboration with internal departments. They will complete client handover documentation, manage the client exit process, handle client escalations, and provide regular updates through the ticketing process. Additionally, they will gather quarterly client feedback and report to relevant stakeholders while maintaining the master database of clients and co-workers in the system. The Community Manager will also be responsible for managing client legal contracts by overseeing them during onboarding and throughout the client's stay. Tracking changes to signed contracts, updating them with addendums in collaboration with the legal team, and ensuring proper legal closure when clients leave the center. Regarding client billing and invoicing coordination, the Community Manager will follow up on monthly client billing, coordinate billing for resources like meeting rooms, event rooms, and flexi desks, and ensure timely collection of monthly bills from all clients while following up as needed. Event management for clients is another key responsibility, involving planning and executing events at the center, handling center decoration during events and festivals, managing external events happening at the center, gathering feedback from participants and hosts, and increasing social media followers and shares during events to expand DevX's reach. Sales management for specific centers/hubs includes conducting walkthroughs, selling available seats/inventory, coordinating with leads and the sales team to close incoming inquiries, and closing resource leads for the assigned centers. Facility upkeep is crucial, and the Community Manager will supervise daily operations to maintain DevX standards. This involves conducting daily rounds of the center, reporting on cleanliness and maintenance issues, checking housekeeping and security daily, and coordinating with the Facility & Operations Manager to address any identified gaps. Inventory management responsibilities include creating regular reports on the monthly status of current seat inventory, coordinating with the accounts team for client exits, and managing the onboarding process for new clients. Maintenance management is also part of the role, requiring the Community Manager to ensure timely resolution of client-raised tickets, communicate status within the turnaround time, maintain compliance for the center, and ensure all regulations are within validity. For applications, interested individuals can email yashodhara.parmar@devx.work.,