Community Manager

Community Manager

Job Responsibilities:

Client Relationship Management:

• Oversee the onboarding of new clients and co-workers in coordination with internal departments.
• Complete client handover documentation and obtain necessary sign-offs.
• Manage the client exit process, including documentation.
• Handle client escalations and the ticketing process, providing regular updates.
• Take quarterly client feedback and report to relevant stakeholders.
• Maintain the master database of clients and co-workers in the system.

Client Legal Contracts:

• Manage client contracts during onboarding and throughout their stay.
• Track changes to signed contracts and update them with addendums in coordination with the legal team.
• Ensure proper legal closure when clients leave the center.

Client Billing and Invoicing Coordination:

• Follow up on monthly client billing with new clients and the accounts team.
• Coordinate billing for resources like meeting rooms, event rooms, and flexi desks.
• Ensure timely collection of monthly bills from all clients, following up as necessary.

Event Management for Clients:

• Plan and execute events for clients at the center.
• Handle center decoration during events and festivals.
• Manage all external events happening at the center.
• Gather feedback from participants and hosts.
• Increase social media followers and shares during events to expand DevX's reach.

Sales Management for Specific Centers/Hubs:

• Conduct walkthroughs and sell available seats/inventory.
• Coordinate with leads and the sales team to close incoming inquiries.
• Close resource leads for the assigned centers.

Facility Upkeep:

• Supervise daily operations to maintain DevX standards.
• Conduct daily rounds of the center and report on cleanliness and maintenance issues.
• Check housekeeping and security daily, ensuring availability is reported to the Manager.
• Coordinate with the Facility & Operations Manager to address any identified gaps.

Inventory Management:

• Create regular reports on the monthly status of current seat inventory.
• Coordinate with the accounts team for client exits.
• Manage the onboarding process for new clients.

Maintenance Management:

• Ensure timely resolution of client-raised tickets and communicate status within TAT.
• Maintain compliance for the center and ensure all regulations are within validity.

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