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Communication Analyst

Communication Analyst

InfoStride

4 years

0 Lacs

mohali district india

Posted:1 day ago| Platform:

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Skills Required

communication reports analyze data workflow crm tracking updating metrics management support powerpoint reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Experience:

Location:

Work Timing:

Job Summary:

Communication Analyst

Key Responsibilities:

Manage and monitor daily communication operations across teams.
Analyze data, communication patterns, and workflow performance to identify improvement areas.
Work extensively on
CRM Dynamics
for tracking, updating, and maintaining customer information.
Prepare
weekly and monthly reports
on communication metrics, productivity, and process performance.
Create professional
PPT presentations
for internal reviews, management meetings, and client discussions.
Develop dashboards and insights to support data-driven decision-making.
Coordinate with cross-functional teams to ensure smooth communication processes.
Troubleshoot operational issues and ensure timely resolutions.

Required Skills:

Strong analytical and operational management skills.
Mandatory:
Hands-on experience with
Microsoft Dynamics CRM
.
Proficiency in
MS PowerPoint and Excel
for reporting and presentations.
Excellent verbal and written communication skills.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail with problem-solving abilities.

Education:

Bachelor’s degree in Business, Communication, IT, or a related field.

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