Collections Officer

Job Title: Collections Officer
Company Name: Kinara Capital Job Description: The Collections Officer plays a vital role in managing the recovery of overdue payments from clients and ensuring that accounts remain in good standing. The primary responsibility includes contacting customers with outstanding balances through phone calls, emails, and letters to secure timely payments. The Collections Officer will also be responsible for assessing customers' payment capabilities, negotiating payment plans, and resolving disputes related to collections. This role requires a proactive approach to managing delinquent accounts while maintaining a positive relationship with customers. Key Responsibilities: - Contact clients with overdue accounts via various communication channels to collect payments. - Maintain accurate records of communications and payment agreements. - Assess customer payment capabilities and develop suitable payment plans. - Handle customer inquiries and resolve any disputes related to collections professionally. - Collaborate with internal teams to identify issues and develop strategies to minimize delinquencies. - Prepare and maintain reports on collection activities and account statuses. - Stay updated on industry regulations and best practices related to collections. Skills and Qualifications: - Strong communication and interpersonal skills to handle customer interactions effectively. - Excellent negotiation skills to reach mutually agreeable payment plans. - Detail-oriented with strong organizational skills for managing multiple accounts. - Ability to analyze financial information and assess customer payment behavior. - Proficiency in using collection management software and Microsoft Office Suite. - Previous experience in collections, customer service, or finance is preferred. - Knowledge of relevant laws and regulations pertaining to debt collection. Tools Required: - Collection management software (e.g., accounts receivable software) - Customer relationship management (CRM) systems - Microsoft Office Suite (Excel, Word, Outlook) - Telephone and communication tools - Reporting and analytics tools for tracking payment statuses and collection efforts