Collections Manager

Fingular Tech

3 - 8 years

6 - 11 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

personal loans collections process collections fintech payment collection debt collection loan collection collections strategy loan recovery recovery management collection management debt recovery debt management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Coordinate activities of staff members to ensure a smooth and efficient department that minimizes overlooked cases.
Oversee the collection of outstanding credit to reduce losses while maintaining compliance with company policies.
Create and implement strategies to improve the success rate of collections on outstanding debt.
Recruit, hire, train, and evaluate staff members within the collections department to ensure adequate staffing levels.
Develop departmental goals aligned with overall company objectives and guide staff to consistently meet and exceed them.
Run reports, analyze departmental data, and share insights with executive staff and managers as needed.
Implement credit policies and procedures to ensure smooth departmental operations and avoid excessive credit limits.
Take complete ownership of key metrics such as Conversion Rates, Quality, and Operational Metrics (AHT, Idle Time, Shrinkage, etc.).
Aim to achieve the collection target through effective team management and process optimization.
Utilize dialer systems and develop outbound dialer strategies to improve collection efficiency.
Develop a deep understanding of users, product usage, and stakeholder impact to inform organizational decisions.
Ensure the entire collection structure complies with all legal guidelines in letter and spirit.
Ensure collection executives adhere to current laws and regulations.
Maintain the write-off percentage within acceptable risk pricing levels.
Control portfolio performance by monitoring bucket flows and handling customer escalations effectively.
Provide feedback on credit policy based on market conditions.
Manage and support legal and police matters related to collections.
Ensure audit queries are addressed and corrective/preventive actions are implemented.
Liaise with partners for reconciliation and for collection of payments (cash/cheque) from customers.
Coordinate with partners to obtain overdue, bounce, and mandate rejection details in a timely manner.
Plan, strategize, and execute effective legal remedies for resolution of NPA (Non-Performing Asset) accounts.
Conduct consistent and effective follow-ups and negotiations with customers to ensure payment resolution.

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