Tele Collection - Digital Lending - Supervisor

1. To Lead Collections department, ensuring that cases are handled appropriately and according to company policy.
2. Oversee a team of hard-working collection staff members to communicate with clients who owe money and increase the percentage of successful repayments.
3. You will have the chance to implement changes to the department allowing you to create a proficient and efficient team.
4. Foster team unity as you build relationships while working closely with your team to continually reach department and company-wide business goals.

JOB RESPONSIBILITIES:

1. Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
2. Oversee the collection of outstanding credit to minimize loss while ensuring it is handled appropriately and per company policy.
3. Create and implement strategies to increase the number of successful collections on outstanding debt.
4. Recruit, hire, train and evaluate staff members within the collections department to ensure required count of staff members are available to handle the workload.
5. Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
6. Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed.
7. Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
8. Completely own key metrics: Conversion Rates, Quality and Operational Metrics: AHT, Idle Time, Shrinkage and Others
9. The Goal is to do everything Possible to achieve Collection Target
10. Dialer Exposure is a Must to Create and Implement Dialer Outbound Strategies
11. Develop a deep understanding of our Users, usage, products, internal and external stakeholders and how they impact our business, to inform important decisions across the organization.
12. Ensuring legal guidelines are complied for entire collection structure in letter and sprits
13. Ensure that the collection executives adhere to the legal guidelines provided by the law in force
14. Keeping the write off percent within risk pricing.
15. Control portfolio in terms of bucket flows. Handle customer issues escalations.
16. Feedback on credit policy based on market conditions.
17. Manage and put support mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action.
18. Liaising with the partners for reconciliation and for collection of cash/cheque from the customer-
19. Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner
20. Planning, strategizing, and executing effective legal remedies for resolution from NPA accounts
21. Consistent and effective follow up and negotiation with the customers.

REQUIREMEMTS & EDUCATION QUALIFICATION

1. Bachelor's degree, preferably in B. Com or B.BA. MBA (FINANCE) would be add-on.
2. Total work experience of 7yrs plus which would include minimum 3years of Collection Management Experience
3. Ability to execute the collection strategy with speed
4. Understanding of consumer lending and collection process
5. Expertise in call centre management and collection agency management
6. Ability to manage SLA so that organization can provide superior service to the customer
7. You must be willing to roll up your sleeves and get the job done.
8. Someone with determination and a focus on delivering results
9. Proficient with business software tools such as Microsoft Office applications
10. Strong communication, interpersonal and detail-oriented skills
11. Prior expertise in scaling teams is preferred
12. Self-starter and motivated, with ability to work with multiple stakeholders and drive key projects
13. Experience in a fast-paced environment, preferably in a growth stage start-up
14. Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences
15. Candidate must be residing in Bangalore

CANDIDATES RESIDING IN BENGALURU WILL BE CONSIDERED ONLY.

Reach out to 7411705815 and drop CV to ' hr@trustpaisa.com '