Collection/Recovery Manager

INTERESTED CANDIDATES CAN SEND THEIR RESUMES AT HR@EASYMONEYS.IN Key Responsibilities:- 1. Loan Recovery & Collections: Manage and monitor overdue accounts to ensure timely recovery. Develop and implement effective recovery strategies for different customer categories. Follow up with customers through calls, emails, field visits (if required), and legal escalation where necessary. Maintain accurate and updated records of recovery actions and customer interactions. 2. Team & Process Management : Lead, train, and supervise the recovery team to achieve monthly and quarterly targets. Allocate accounts to recovery agents based on priority and risk profile. Review daily performance reports and provide guidance to improve productivity. 3. Customer Handling & Conflict Resolution: Engage with default customers professionally to negotiate payment plans. Address customer concerns, disputes, or grievances related to overdue amounts. Ensure all communication aligns with company guidelines and regulatory standards. 4. Reporting & Compliance: Prepare regular MIS reports on collections, outstanding amounts, and team performance. Highlight risk patterns, fraud indicators, and chronic defaulters to management. Ensure adherence to RBI/NBFC regulations, fair practices code, and internal compliance policies. 5. Coordination With Internal Teams: Work closely with Credit, Legal, Operations, and Customer Support teams to streamline recovery efforts. Support legal teams in initiating legal notices, arbitration, or other legal recovery actions. Qualifications & Requirements: Bachelor’s degree (MBA or Finance background preferred). 6 Months to 1 Year of experience in loan recovery/collections within NBFC, banking, or fin-tech sectors. Strong negotiation, communication, and analytical skills. Ability to handle difficult conversations and manage high-pressure situations. Knowledge of recovery laws, collections guidelines, and industry best practices. Proficiency in MS Excel and CRM systems.