Collection Officer

Job Title: Collection Officer
Company Name: Kinara Capital Job Description: As a Collection Officer at Kinara Capital, you will be responsible for managing accounts receivables and ensuring timely collection of dues from clients. You will engage with customers to resolve outstanding payments, negotiate repayment plans, and maintain positive relationships to facilitate smooth transactions. The role involves identifying and addressing potential risks associated with collections and collaborating with other teams to improve collection processes. You will also be responsible for maintaining accurate records of all interactions and transactions, as well as preparing reports on collection status and trends. Key Responsibilities: - Contact clients to follow up on overdue payments, negotiate repayment schedules, and resolve billing discrepancies. - Maintain a proactive approach in collections, ensuring customer compliance with payment terms. - Document all communications with clients, including agreements made regarding payments and any disputes arising. - Analyze customer accounts to identify potential risks and recommend appropriate action. - Collaborate with the finance and sales teams to address issues impacting collections and develop strategies for improvement. - Prepare regular reports on collection activities and outstanding accounts for management review. - Stay updated on industry trends and regulations that may affect collections processes. Skills Required: - Strong communication and interpersonal skills to effectively engage with clients. - Proficient negotiation and conflict resolution skills. - Detail-oriented with strong organizational abilities. - Problem-solving skills to address and resolve payment issues. - Ability to work independently and as part of a team. - Basic knowledge of finance and accounting principles. - Strong analytical skills to assess customer accounts and collections trends. Tools Required: - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). - Experience with accounting or collections software. - Familiarity with CRM systems for tracking customer interactions. - Basic knowledge of data analysis tools for reporting purposes. - Ability to utilize digital communication tools for outreach and follow-up. If you are detail-oriented, have excellent communication skills, and are passionate about helping clients maintain their financial responsibilities, we invite you to apply for the Collection Officer position at Kinara Capital.