Collection Manager

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officer availability, as well as ensuring sufficient manpower capacity for the assigned portfolio. You will review cases with Field Officers/Team Leaders and assign work based on disposition codes. Coordinating with agency resources, you will plan calls for better resolution and provide necessary support to the agency on challenging cases. Additionally, you will allocate receipt books and Repo kits, conducting periodic audits. It will be your duty to ensure timely closure of agency billing within 60 days of completing the work for the month. You will also assist agencies in obtaining prior approvals in repo cases and manage repo-related issues. Handling collection/repo related customer service issues and escalations will be part of your responsibilities. You will collaborate with the legal team to initiate legal actions against chronic defaulters and work with enforcement agencies in cases filed against the organization by customers or third parties. Tracking and reviewing BKT resolution with agencies and Field Officers and ensuring controlled flow rates to the next BKT at your designated location will be crucial. Identifying non-performing Field Officers, recruiting a new team, and providing training when necessary are key aspects of the role. You will need to address CRM queries within the assigned Turn-Around Time (TAT) and respond to RCU audit queries promptly, implementing necessary actions at the field level. Any discrepancies in receipt books should be discussed with the agency to prevent reoccurrence. You are also responsible for achieving 100% utilization of HHT and submitting reports to ACM/RCM regularly. In case of HHT malfunctions, you must promptly inform the IT team for support.,