Collection Executive - Secured loans SkillLabs

3.0 - 7.0 years

0 Lacs

bihar

On-site

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOs) availability. It will be your duty to ensure adequate manpower capacity for the portfolio. You will need to review cases with FOs / Team Leaders (TLs) and assign work based on the disposition code. Coordinating with agency resources for call planning to improve resolution rates and providing necessary support to agencies on challenging cases will also be part of your role. You will be required to allocate receipt books and Repo kits and conduct periodic audits. Ensuring closure of agency billing within 60 days of completing the work in a month is crucial. You must obtain prior approvals in repo cases and assist agencies in managing repo-related issues. Handling customer service issues and escalations related to collections/repos is another key responsibility. Coordinating with the legal team to initiate legal actions against chronic defaulters and working with enforcement agencies in cases filed against the organization by customers/third parties will be part of your duties. Tracking and reviewing BKT resolutions at agency and FOs levels is essential, along with restricting flow rates to the next BKT based on the location you handle. Identifying non-performing FOs, recruiting a new team, and providing training as necessary will be part of your responsibilities. Closing CRM queries within the assigned Turnaround Time (TAT) and addressing RCU audit queries promptly are crucial. Discussing receipt book discrepancies with agencies and ensuring issues do not recur in the field will be important. Maintaining 100% utilization of HHT and submitting regular reports to ACM / RCM is required. Informing the IT team about non-functioning HHTs for necessary support is also part of the role.,

Posted 2 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.