47528 Coaching Jobs - Page 10

About Sembcorp Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record. Join us in shaping a sustainable energy future Drive Asia’s energy transition with us! Our Gas & Related Services segment is a key growth engine, delivering reliable and efficient energy to industries and communities across multiple countries. We support Asia’s growing energy needs while advancing the shift to a lower-carbon future. Purpose & Scope Direct reporting to UAM Head and matrix reporting to GHSSE Head. Act as HSSE Head to supports the in the management of Health, Safety, Security and Environmental related matters, include but not limited to: Roles & Responsibilities Advises and supports the HODs & Cluster Heads, including interfacing with authorities, and other institutions regarding workplace health, safety, environmental and security issues. Prepare & present Monthly HSSE reports as required by Management Monitors local laws and regulations and Group HSSE requirements, and imposes measures to ensure that Health, Safety, Environmental and Security compliance and performance expectations are being met. Attends and provides HSSE inputs during Monthly Performance Management (MPM) meeting & SGMM meeting. Supports the implementation of HSE Observation Programme, includes participating in activities, conducts training and coaching for new employees, prepares monthly observation analysis and designs campaigns to address top 3 unsafe observations. Schedules and participates in Monthly Leadership inspection programs, including Ad-hoc inspections and surveillance during the execution of critical work activities. Monitors, reports and support on the closure of any HSSE lapses identified through the conduct of inspection for work environment, equipment and tools, and vector control (i.e. preventing mosquitoes breeding & other rodent). Review Emergency Response Procedure (ERP) and motoring drills conducting status in individual site. Develops, drives and oversees environmental awareness and protection management programmes, in consultation with Cluster Heads, including facilitation of environmental monitoring program (i.e. Air quality, Water Quality, Noise and Soil etc.) and Waste Management. Liaises with Human Resource Department and Cluster Heads on occupational health surveillance such as the annual Audiometric test & Medical checkup Supports the implementation of site hazardous material management and ensure the practices conform to the local legal requirements and the Group HSSE Hazardous Substances Management Standard Participate in the Plant’s Safe Operating Committee (SOC) reviewing critical activities. Work with HSE Cluster Leads to initiate & carry out consultation and engagement program including development and execution of promotional activities and HSSE coaching and training (Safety Induction and HSSE critical activities) Training and briefing of GHSSE standards Lead/ participate in Incident Investigation and Root Cause Analysis (RCA) Team. Ensures dissemination of HSSE Alerts to all sites for lessons learned and prevention of recurrences Participates in evaluating and selection of Contractor and Sub-contractor Records HSSE violation incidents, and report and escalate in accordance with procedure. Any other ad-hoc activities assigned by the UAM Head. Major Challenges Identify and manage potential HSSE risks for entities that are located at different parts of Utilities Asset Management Implement HSSE control measures that might impact on operations Key Decisions & Dimensions Propose good practices control measures to prevent workplace incident. Review HSSE practices & control measures Qualifications & Experience Registered WSHO with Ministry of Manpower Registered Fire Safety Manager with SCDF Other WSH related certification (i.e. Managing WAH, Confined Space Assessor, Lifting Supervisor etc.) Min 10 years of relevant experience Class 3 Driving License Skills/ Competencies & Preferred Characteristics Power & Utilities industry knowledge Knowledge in safety & security related technologies Writing and presentation skills Strong leadership and communication skills Experience in developing HSSE plans Willingness to work at odd hours and to be on-call to response to incident 24/7 Ability to work independently and under stressful conditions Our Culture at Sembcorp At Sembcorp, our culture is shaped by a strong set of shared behaviors that guide the way we work and uphold our commitment to driving the energy transition. We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition. Join us in making a real impact!

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. GDS Strategy and Transactions – Assistant Manager – SCM EY-Parthenon’s GDS Supply Chain (SCM) team works closely with our US Supply Chain Practice and onsite counterparts and clients to deliver value through the seamless execution of supply chain levers in both deal and non-deal environments. The team works across pillars of Plan, Source, Make and Deliver in the context of a transaction and as standalone transformation initiatives. This also includes working in global business development initiatives, competency building projects, and building state of the art solutions for our clients. The opportunity EY-Parthenon’s GDS SCM practice works on the most complex and high-profile global transactions and supply chain transformations. We are a group of experienced strategy and transaction professionals with a background in supply chain and operations who work across a broad portfolio of clients and industry sectors. As such, we bring a wealth of deep supply chain functional knowledge to our clients in the context of complex transactions and transformations. This is an opportunity to work across the entire transaction lifecycle (pre-sign diligence, sign-to-close planning, post-close execution, etc.) of the most complex integrations (M&A) and divestitures. Moreover, you’ll have the opportunity to help our clients solve complex supply chain problems, developing innovative solutions that transform the supply chain, improving performance and resiliency across the plan, source, make, deliver/return functions of the supply chain. We’re looking for an Assistant Manager, who supports key outcomes and executes complex workstreams in supply chain engagements. This is a fantastic opportunity to be part of a firm whilst being instrumental in the growth of a fast-growing service offering in Strategy and Transactions. Your Key Responsibilities Manage small to mid-sized engagements or parts/workstreams of large engagements that help our clients solve some of their most pressing supply chain issues. Support key decision makers in developing and executing their transaction strategy to secure deal value. Lead projects that span one or more supply chain functions (Plan, Source, Make, Deliver) in both deal and non-deal environments. Manage engagements, problem-solve, facilitate, ensure engagement success, and quality in delivery Establish regular connectivity and reporting to the US SCM team members. Build relationships with EY offices across the globe. Responsible for high degree of GDS user satisfaction with engagement processes and work products Engage on larger SaT projects and pitch for potential supply chain interventions. Ability to analyse the evolving market environment and build solutions / services to cater to the same. Develop Point of View documents and support business development initiatives Manage supply chain consultants/analysts. Help the team members develop expertise in supply chain. Mentor team members to deliver on high quality output on engagements Provide insights/observations based on industry/functional knowledge and best practices that span Plan, Source, Make, and Deliver. Leverage expertise in transactions, synergy assessments, and deal implementation on transactions related projects Skills And Attributes For Success Business and Commercially Driven - work in a fast-paced, exciting environment with strong business acumen to drive value to our clients Capability Development - contribute to our practice development initiatives, supporting the continued focus on our team as a great place to work Learning - learn and develop technical and personal skills to support achievement of career goals, through a blend of structured learning, coaching and experiences Building Relationships - cultivate strong working relationships with clients and support to key decision makers To qualify for the role, you must have A post Graduate degree in business management from a premier institute with 3-6 years of applicable consulting and industry experience At least 2 years of management consulting experience across SCM functional areas (Plan, Source, Make, and Deliver) in a top tier consulting firm An understanding of the transaction life cycle, and carve-out / integration of a business post-announcement of transaction Ability to contribute to client discussions with individual perspectives / insights Knowledge of data analytics tools (e.g. Alteryx, Python, Power BI, SQL) and expertise in applying analytics to solve supply chain problems/issues Excellent problem solving, project management, facilitation and interpersonal skills Willingness to undertake international travel as per business requirements Strong communication and presentation skills Ideally, you’ll also have Experience with working on transactions and in buy and integrate, or sell and separate scenarios Experience with the implementation of Lean Six Sigma projects, and statistical tools What You Can Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 3,500+ professionals Opportunities to work with EY SaT practices globally with leading businesses across a range of industries What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Assistant Manager – Business Valuations As part of our EY-Valuations team, you will help clients understand the value of their business, securities, intellectual property, intangibles and other assets. The opportunity We are looking for Assistant Managers with expertise in Business Valuation including Management Incentive Plan (“MIP”) to join EY-VME (Valuation, Modelling and Economics). This is a fantastic opportunity to be part of a prominent firm and develop your career through a broad scope of engagements, mentoring, and learning & development. The MIP practice is specialised in the valuation of illiquid securities using various qualitative and quantitative pricing models. The services provided include valuation opinions regarding Sweet Equity, Growth Shares, Employee Stock Options and other MIP securities for tax and financial reporting purposes (in various jurisdictions). As a team member in the MIP practice, you would be an important part of our diversely talented, highly experienced team. You will work at the forefront of valuation services provided to our clients (PE-backed and VC-backed companies, as well as other multinational companies), and you will have the potential to gain excellent career progression. Your Key Responsibilities Carry out valuations, modelling and pricing of MIP and other illiquid securities Develop solutions for external and internal clients based on sound quantitative models; Collect and analyse financial market data and time series Review complex quantitative models developed by clients or third parties (including fund-flow models and ratchet schemes) Participate in presenting the results to clients and prepare the reports that support our recommendations Assist senior consulting staff with analytics and Work within available budgets and tight timelines while keeping the assignment manager updated on progress. Skills And Attributes For Success At least 3 years of proven valuation experience with a focus on business valuations , Sweet Equity, Growth Shares and Employee Stock Options using valuation methods such as PWERM and OPM Deep understanding of the capital structure of PE-backed and VC-backed companies Strong modelling skills combined with first-class numeracy Strong interpersonal skills, ability to train others and client-focused attitude Strong verbal and written communication skills (verbal and written) and Ability and motivation to work and thrive in a transaction-related environment that sometimes involves working under tight timelines. Ideally, you’ll also have Previous valuation experience in professional services/Big 4 Firm Experience in derivatives valuation Experience in implementing the Monte Carlo simulation technique ACA/ACCA/CFA Qualification or MBA, Master’s in Finance Language skills What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of a market-prominent, multi-disciplinary team of 3500 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY SaT practices globally with prominent businesses across a range of industries What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

🌟 We're Hiring: Training Manager || International Sales Process ||🌟 📍 Location: Mohali 🕒 Work Mode: On-site 🗣️ Process: International Sales Are you a dynamic training professional with a passion for sales excellence and developing high-performing teams 💼 Key Responsibilities: ✅ Lead training delivery for international sales campaigns ✅ Drive performance through focused sales attribute training ✅ Collaborate with operations and quality teams to identify training gaps ✅ Create and deliver impactful content on product knowledge, objection handling, upselling, and closing techniques ✅ Monitor and enhance new hire performance through TNI/TNA-based interventions ✅ Develop and mentor a team of trainers to achieve business outcomes 🔍 What We’re Looking For: ✔️ Proven experience in international sales process training ✔️ In-depth understanding of sales attributes and customer conversion techniques ✔️ Excellent communication, facilitation & coaching skills ✔️ Strong stakeholder management & analytical skills ✔️ Ability to energize and engage diverse teams ✔️ Minimum 4–6 years of relevant experience in BPO/ITES industry 💡 Why Teleperformance? 🌐 Global Exposure || 🤝 People-First Culture || 📈 Career Growth || 🏆 Award-Winning Workplace

Job Description ABOUT THIS JOB With best-in-class research and predictive analytical tools, the Forecasting & Activation team accurately plans and predicts sales, helping clients maximize their ROI for the new product launch. In the Forecasting & Activation team, you will work with global Brands and see your work come to life. Be curious. Be collaborative. Be forward-thinking. Join the team and work as a consultant, a problem solver, and the mind behind in-market successes. ARC Forecasting & Activation Senior Manager will be responsible for building the forecasting capabilities in the team. He will also act as the first-level reviewer wherever required and provide feedback to adjust the volume projections. This specific role is aligned with the North America team; we are looking for people comfortable with 2PM – 11PM shift timing. Team size : Managing a team size of 10-15 associates Key Responsibilities Building Forecasting Capabilities Create technical training and developmental plans to grow a large class of new hires into independent forecasting analysts Provide support across the entire team as an experienced F&A resource, providing review help, perspective on modelling decisions, and help in navigating and analysing in-market data Forecast Expertise Demonstrate mastery in executing volumetric analyses using Nielsen’s proprietary forecasting models and tools, interpreting secondary data, and adjusting model outputs appropriately Develop deep forecasting knowledge and apply it across a variety of regions, clients and categories Serve as first-level reviewer to review the volume model, provide feedback to further adjust the model and the volume projection before the onshore review Implements forecasting strategy as defined by the Forecast Director and VP, including integrated data and tools and category/industry-specific playbooks Demonstrates mastery and ability to improve “outside the model” forecasting tools (i.e. Trial sizes, physician recommendations, SKU loss, etc.) Team Management & Leadership Monitor analyst progress periodically and report to multiple stakeholders, including the ARC Leaders and US COE leadership Develop a talent pool by accelerating high performers and doing timely interventions on lower performers Coach and provide support to a new cohort of people managers to develop reviewing and talent management skills Drive staffing decisions, including team structure and analyst-client alignments Understand performance across the whole team, providing key input into promotion and salary increases (with consultation from ARC Leaders) Relationship Building Manage relationships with multiple leadership stakeholders – Talent management with ARC Leaders and performance management with US leaders Take ownership of the overall success of Forecasting & Activation analytical centre by improving the quality of client deliverables Build strong relationships with each US-based COE manager to ensure that their teams are performing up to expectations About You You have a passion for working with numbers and have a great knack for reading and converting those numbers into useful information. You have a coaching mindset to grow individuals in the team. You have great communication skills to present your ideas and strategies to the US stakeholders Qualifications Minimum 8 years of experience in Quantitative research and People management in Market research industry Strong preference for experience with simulated sales forecasting modelling (BASES Specific) Track record of managerial experience with direct analytical reports General knowledge of statistics, research techniques, and experimental procedures; strong preference for experience with BASES Analytics services, tools and techniques, including forecasting models Analysing and navigating in-market data from multiple sources, including familiarity with Discover and other sources of secondary data from other NielsenIQ verticals Understanding of client proposals, study designs, questionnaires, coding, and data preparation Experience of working with remote clients and teams Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

About Axis My India Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the "A" App , a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India’s vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI , it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist. Roles and Responsibilities We are looking for someone who can help us with surveyor recruitment for conducting door-to-door interviews. Other responsibilities include coaching and supervising on-ground, project execution. Requirements Field Surveys, App Promotion, and On-Ground Activations: Conduct door-to-door social-commercial surveys and assist in downloading the People Empowerment Platform (the “A” App). Carry out regular interviews with community members as part of ongoing data collection efforts. Execute product sampling and ground activations of organizational events such as marketing campaigns, screenings, educational camps, and awareness drives. Support in sample collection activities as required during fieldwork. Team Recruitment & Performance Monitoring Recruit and onboard field surveyors in target areas. Monitor daily field activities, ensuring data quality and adherence to protocols. Provide coaching, training, and performance feedback to field teams. State-Level Operations Management: Oversee operational efficiency within the assigned state including: Gift and incentive distribution Vehicle coordination Tablet and material (kit) management On-ground logistics and support Project Planning & Execution: Work with the Head Office (HO) Operations team to prepare and carry out detailed project plans for smooth and timely execution. Share regular updates with HO, implement their feedback, and take corrective actions based on field conditions. Team Coordination & Training: Coordinate with internal teams and provide coaching or mentoring support as needed. Identify training needs and conduct sessions in both online and offline modes Field Visits: Be ready to travel between cities and states for around 15–20 days each month to support and monitor field operations. Benefits Competitive salary and benefits package. Travel and daily allowance Opportunity to work in a dynamic and growing company. Make a significant contribution to the company's success. Stay up to date on the latest industry trends and best practices.

GM/DGM - HRBP A strategic Human Resources Business Partner to support Commercial BU in India. The HRBP is responsible for partnering with Business leaders and client groups to provide a spectrum of HR services encompassing organizational and leadership development, workforce analysis/planning, Rewards management, change management, Talent development and employee engagement to ensure alignment to the business strategy. Key Responsibilities Purpose • Drive people priorities aligned with the business agenda. • Provide operational HR support to the Business. • Working together with Center of Excellence (COE) SPOCs to deliver key people priorities. • Contribute to the success of the organization by fully leveraging the HR Business Partnering model Areas of Responsibility • Implement HR Plans for the assigned perimeter. Develop and sustain effective relationships through close business partners. Effectively communicate and support the deployment of key people priorities. • Execute people solutions to support commercial and operational business priorities. Contribute to the execution of key people priorities such as talent, leadership development, learning, Diversity, Equity & Inclusion, employee engagement, high performance and well-being. • Build management capability through effective partnering focused on coaching and supporting managers in their personal and professional development. Support business and HR leaders in organizational development and planning • Drive and support key strategic projects for the business/function including Workforce Planning and Business transformation/change initiatives based on the business needs. • Coach the business/function leaders and managers and equip them with the correct processes/tools to effectively apply these to drive the key HR processes through the annual HR cycle. • Actively contribute and support transversal transformational projects/ initiatives on a need basis • Ensure smooth management of employee lifecycle. • Contribute to HR Excellence and build one HR Community in India Our EEO statement Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct MBA HR with 7+ years experience in HR management, in a complex, matrix, international organization. • Evidence of partnering effectively at senior levels within the organization in a dynamic environment. • Responsive, independent, collaborative, flexible, problem solver, willing to go into details, and work jointly with business Leaders in their respective perimeters. • Ability to translate the business strategy into HR strategy with concrete plans and programs to attract & develop and harness the talent needed for business growth. • Cultural sensitivity: able to understand and work with diverse and matrix culture and high ability in operating in a complex, transformational environment. • Ability to coach, influence and partner effectively with business leaders and management teams. Strong indirect influencing skills Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

This Position reports to: LPG Manager LVS IN Your role and responsibilities In this role, you will have the opportunity to adapt and implement sales support strategy for a designated area in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team. In this role, youll help run what runs the world, by taking on meaningful work that drives real impact. This role is contributing to the Electrification business in Smart Power division at Nashik, India. You will be mainly accountable for: Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction. Ensuring the most competitive offers considering the market situation and customer conditions; and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer. Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; and supporting bid/no bid analyses and decisions. Participating in project risk review processes; and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role You enjoy working with sales support function and the LV Switchgear market You have 8 to 12 years of experience in Estimation / Tendering of LV Switchgear / Panels You have hands on experience in managing the enquiries to meet the yearly budget with respect to order intake and margin, coordinating with engineering and project management and sales team Possess an enhanced knowledge of LV Switchgears (MCCB, ACB, PCC and MCC) Degree in Electrical engineering (should be full-time) You are at ease communicating in English

About the role This role is responsible for delivering store layouts and design implantation packs for Tesco stores, with the goal of elevating the Tesco brand and enhancing the overall customer experience. This role combines retail planning and architectural expertise. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Responsible to deliver high-quality feasibility site layouts, mall plans, store layouts, design implementation packs as per store development programme using applications such as AutoCAD/ Revit / Adobe Photoshop/ Adobe Illustrator etc., - Capable of interpreting architectural and construction drawings to deliver a comprehensive store planning solution. - Liaise with Store Planning Manager to deliver store layouts and design to offer great customer, and colleague experience, and have minimal disruption and in line with legal requirements - Deliver allotted store layouts and design implementation packs as per agreed timelines and quality - Capture all store data records, ensuring its accuracy and integrity through regular updates - Demonstrating the ability to work independently while maintaining a high level of productivity - Collaborate effectively within a team environment and collectively achieve project goals and organizational objectives - Identify and highlight potential risks Continuous Improvement (CI): Use CI tools to foster idea generation within a team One-team Mindset: Build and maintain positive relationship across teams through regular engagement and celebrating achievements Business Accountabilities: Following our Business Code of Conduct and always acting with integrity and due diligence. Responsible for completing tasks within agreed KPI's You will need Preferred Diploma/ Bachelor’s degree in Architecture/ Interior Design/ Bachelor’s in Engineering (Civil) 4+ years of experience in relevant field preferred Must have experience in delivering planning and design for Retail Projects Excellent communication skills in written and spoken English Must be proficient in AutoCAD, Revit, MS Office and Adobe software’s Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Refer to Responsibilities You will be responsible for Job Summary: I take care of the end-to-end sourcing of Products and Services for Tesco Bengaluru /Markets (as applicable ) while adhering to the Compliance laws and meeting the end state savings that have been charted out. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Responsible for completing tasks and transactions within agreed KPI's - Solves problems by analyzing solution alternatives - Develop strong working relationships with partners to support, endorse and deliver sub category plans aligned to category procurement strategies to realise business savings and support innovation - Assist in the development of the functional operating model for specific sub-categories - Control of business spend and actively minimise revenue costs through improved use of tools, processes and application of best practice - Track and report on savings targets for specified sub-categories - Build new and improve existing supplier relationships to ensure continued suitability and build greater value - Support the business to achieving compliance with legal and ethical procurement policies - Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics - Solves problems by analyzing solution alternatives Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: - Colleagues within my function Timely response to Stakeholders and Suppliers - Stakeholders - Directors and Heads of Functions Adherence to Agreed SLA's and KPI's - Finance Deliver Value through savings - Suppliers/industry network - IT/Oracle business support/Oracle Operational skills relevant for this job: Experience relevant for this job: Advanced MS Office Good Presentation skills, The ability to Influence well, Good Numeracy Skills Communication Skills, the ability to Navigate Change, Basic Analytical Ability Networking are preferred for this role Eye-to-Detail Negotiation Skills Planning, Organising & Prioritisation Logical Thinking and Reasoning Standup Presentations Skills Ability to Persuade You will need Refer to Responsibilities Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time – Work from Office Hours of Work: Monday – Sunday 7:00am – 7:00pm EST Department: President’s Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset.

About the role Refer to Responsibilities You will be responsible for Job Summary: Ensure delivery of high quality plans within defined targets and as per defined ways of working for Range changes and Development stores In this job, I am accountable for: - Following our Business Code of Conduct and always acting with integrity and due diligence - Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed KPI's - Knows and applies fundamental work theories/concepts/processes in own areas of work - Planning micro(product) or macro(category) layouts and adjacencies for stores in line with agreed principles and strategies - Using Space and Floor Planning tools to create and maintain high quality plans for stores - Keeping self up to date with process changes - Following the defined Quality Assurance Processes and framework Key people and teams I work People, budgets and other resources with in and outside of Tesco: I am accountable for in my job: Space, Range and Merchandising - BLR & Markets NA Customer and Product Teams - BLR & Markets People Operations - BLR Property - BLR & Markets Operational skills relevant for this job: Experience relevant for this job: Planning and Organizing - Skilled Relevant domain experience in Store Planning Eye-to-Detail - Skilled Speed and Accuracy - Skilled JDA - Skilled MS Office - Skilled Store Planning - Skilled Decision Making and Detail Orientation - You will need Refer to Responsibilities Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About Us: We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients. Role Title: Software Engineering Manager Position Summary: This role is a player / coach manager and a contributing member of their technology teams. The role oversees technology delivery of their teams, which may be comprised of full-time technologists, contingent workers, and / or vendor partners. This role guides technology direction and leads technical initiatives for their product teams. It is the quality gatekeeper of their teams and ensures FM development, security, and test standards are followed by overseeing coding process and ensures standards and process such as code reviews, refinement, and releases are followed through their technical guidance and leadership. The role is a servant leader and helps to remove obstacles from their teams proactively identifying risk and providing technology proof of concept and templates. The focus is on building strong teams and ensures their team members have the appropriate technical skills and cultural fit through coaching and mentoring. This role helps to build and maximize the capabilities and skills within and across the Software Engineering department. The role is responsible for the development and growth of their full-time employees and building of their individual competencies. They are responsible for team composition optimization, for reviewing priorities and assessing resource and or backlog redirection, for metrics associated with talent evolution, and for all other administrative responsibilities within the department. This role is a technologist who identifies relevant technology trends and tools that could improve skillsets within the organization and overall technology product delivery. The role holder acts as practice leader who engages with product owners as a technical SME. Job Responsibilities: Technical Value Delivery – Team Level for all Team Members: Driving Delivery & Tech Needs. Quality Gatekeeper: Coding Process, Code Reviews, Refinement, Releases, Technical Guidance & Leadership. Remove Blockers - Raise Risks, CRs, Paves the Way via POCs, Templating. Removes Distractions. Team Building - Building Strong Dev Teams, Tech & Cultural Fit Eval, Coach & Mentor the Team. Administration – Team Level: Admin of/for Direct Reports both full-time and contingent: Hiring, Workday Admin, HR, Immigration, Required Training, Access, Contracts, Legal, Budgeting, Planning. Provide technical leadership for successful platform and project implementations Develops Talent – Individual Level for Full Time Employees, 1:1s, Individual Coach & Mentor, Training, Finding New Opportunities, Performance Reviews, Promotions. Assist to expand Capabilities – SBE, Tech Product Level: Drives Strategy, Leading Strategic Org Objectives: Future Tech Needs, POCs, Community of Interest sponsorship. Skill and Experience: 7 to 9 years of experience required to perform essential job functions. Additional Experience Qualifier (optional): Experience as a team lead in development and evaluating technologies, running effective technology proof of concepts. Experience interviewing, hiring and assessing personnel. Experience in coaching, mentoring, and developing highly motivated technical workforce. Strong background in appropriate area of technology. Communication skills to provide guidance and education on new concepts and practices to engineering team members; Ability to provide clear and direction communication regarding performance and skill development; Proven skills in coaching engineering team members in the areas of performance, standards and work methods; Proven ability to resolve conflicts in within and across teams; before they escalate (mediation skills); Ability to assist in the organization events (theme meetings, hackathons) in the subject area; Ability to create an atmosphere of trust and comfortable and efficient work environment. 3+ years' experience working with DevOps, CI/CD, GitOps, Agile methodologies. Must Have Skills: Enterprise software architecture and full SDLC, including AI tooling Proficient in HTML, CSS, C#, .NET, JavaScript, and SQL Cloud-native development and containerization technologies Strong software quality, security, and CI/CD practices Skilled in integration technologies and API design, including GraphQL Education and Certifications: B. E/ B.Tech/ Any Master's degree Work location: Bengaluru

PAYU PAYMENTS PRIVATE LIMITED Role Title - AM CAll center Location - Mumbai Role Type: Contract Responsibilities About the Role - Team managerial Team Management - 1) Supervise and manage team of CS execs for Inbound and email process 2) Monitor daily KPIs ( AHT, abandon, CSAT, Quality and SLA) 3) Conduct training and coaching to team 4) monitoring rostering, attritions and shrinkages CS operations - 1)Ensure promt handling and resolutions of customer querie/ request and complaints 2) Handle customer escalations Process and Quality improvement - 1) identify gaps in service delivery and implement corrective actions 2) Colloborate with Quality and training teams to ensure adherence to quality 4) Drive process improvements and automations Compliance andRegulatory - 1) ensure adherance to NBFC guidelines and regulatory norms 2) Maintain confidentiality of customer data Reporting and Analysis - 1) ensure submission of daily / weekly/ monthly report 2) monitor IVR , CRM systems for performance optimization Requirements : Graduate/ Non graduate with min 7-8 yrs of experience of which 2-4 yrs in supervisor role What we offer? A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About Us PayU specializes in credit products and services for emerging markets across the globe. Headquartered in Mumbai, PayU Credit India has disbursed about 20 billion loans to date by volume and has disbursed more than $280 million in consumer credit. PayU Credit provides consumers with easy access to affordable short-term loans up to INR 5 lacs that can be availed in the form of personal loans, point of sale EMI and express loans. Lead by Prashanth Ranganathan, the company has been focusing on providing innovative solutions that make access to credit convenient as well as quick. PayU India entered the alternate lending business in 2017 with LazyPay, its buy-now-pay-later offering to provide consumers with convenient checkout options. It emerged as one of the most popular payment methods across 300+ renowned merchants in its network like Swiggy, Zomato, Samsung, Dunzo, GoAir, amongst others. Recently the company launched ‘LazyPay Credit Shield’ an end to end digital lending features that help its users to be mindful of their financial health and credit score and automates the entire process of disbursal. Riding on the success of the offering in 2018, PayU received RBI’s approval to operate as an NBFC in 2018. PayU acquired a stake in PaySense in January 2020 to accelerate its vision for credit in India and leverage AI & ML to build a full-stack digital lending platform in India. PayU in its next phase of growth is developing a full regional fintech ecosystem providing multiple digital financial services in one integrated experience Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

Customer Success - Team Lead Do you love to own customer’s KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? Then this is the role for you! Role & Responsibilities · Develop an intimate understanding of your customers’ businesses . Lead a Team of 2-3 CSMs · Develop a network of champions within each account through education, coaching and strong influencing skills · Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey · Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals · Be an expert on trends and best practices for digital marketing and analytics · Enlighten our customers with insights garnered from their own data and industry trends · Ensure customers get maximum value from customer engagement by leveraging full platform functionality · Handle customer concerns with confidence, putting them at ease · Generate Case Studies, Testimonials & PR from customers Qualifications · MBA in Marketing is a plus · 8 to 12 years of experience in CRM or Customer Success (Ideal) · Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired · Ability to work with cross-functional teams · Strong project management and time management skills · Ability to identify and implement process improvements · Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution · Ability to communicate clearly and strategically with clients, team members, and the marketplace · Ability to respond quickly to critical issues and roadblock · Good communication skills (Written/Oral) · Excellent presentation skills Opportunities · Learn best of the marketing technologies and concepts · Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts · Represent on behalf of customers/company at different forums/webinars · Lead a team of 2-3 CSMs Why Netcore? Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. What’s in it for you? · Immense growth, continuous learning and consult the top-notch international brands · Work with some of the most innovative brains · Opportunity to explore your entrepreneurial mindset · Open culture where your creative bug gets activated. If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success! So let’s converse! Our inquisitive nature is all keen to know more about you.

Job Title Operations - Executive Function Ground Operations Reports To Area Manager / Branch Manager Location Surat, Gujarat About DHL Blue Dart Express India: At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group , we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day. We are proud to be consistently ranked among India’s Top 100 Great Places to Work ® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong. If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care— Blue Dart is where you belong . Position Overview: The Shift In-charge Ground Hubs is responsible for overseeing all inbound, outbound, and transit operations at the Ground Hub during their shift, ensuring timely and accurate connections of shipments to the ground network. This role involves supervising operational workflows, managing staff performance, and ensuring compliance with Standard Operating Procedures (SOPs). Additionally, the Shift In-charge coordinates with various teams to address exceptions and facilitate smooth operations throughout the shift. Job Purpose: The Shift In-charge Ground Hubs is responsible for managing all inbound, outbound, and transit operations during their shift to ensure timely and accurate shipment connections. This role aims to maintain operational efficiency and compliance with Standard Operating Procedures (SOPs) while addressing any exceptions that arise. Key Roles & Responsibilities: Operational Supervision: Oversee inbound, outbound, and transit operations at the Ground Hub, ensuring timely connections of shipments to the ground network. Team Management: Supervise shift staff, including loaders and supervisors, ensuring adherence to operational workflows and Standard Operating Procedures (SOPs). Exception Handling: Manage and resolve exception cases, including misconnections and delays, while coordinating with relevant teams for timely communication. Performance Monitoring: Track key performance indicators such as stock lying at the hub (SLAH) and adherence to network timelines, taking corrective actions as needed. Documentation Oversight: Ensure accurate completion of paperwork and regulatory clearances for all inbound and outbound shipments during the shift. Resource Planning: Plan and ensure the availability of sufficient vehicles and manpower for efficient operations during the shift. Staff Training and Development: Conduct daily briefings and facilitate training for staff to enhance operational efficiency and capability building. Communication Management: Handle internal and external communications related to operations and provide timely updates to management on shift activities. Qualifications & Experience: Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field; relevant certifications in logistics or operations management are a plus. Strong knowledge of ground operations and logistics processes. Experience: Minimum 5 years of experience in ground operations, logistics, or supply chain management, with at least 2 years in a supervisory or leadership role. Proven track record of managing inbound and outbound operations and handling exceptions in a fast-paced environment. Experience in monitoring key performance indicators (KPIs) and implementing operational improvements. Familiarity with Standard Operating Procedures (SOPs) and regulatory compliance in logistics operations. Skills & Capabilities: Core Technical Skills: Proficiency in logistics and supply chain management software and tools. Strong understanding of ground operations processes and Standard Operating Procedures (SOPs). Ability to analyze operational data and performance metrics. Knowledge of regulatory compliance related to logistics and transportation. Experience in resource planning and vehicle management. Behavioural Competencies: Excellent leadership and team management skills. Strong communication and interpersonal skills for effective coordination. Problem-solving abilities with a proactive approach to operational challenges. Ability to work under pressure and manage multiple priorities effectively. Commitment to fostering a performance-driven culture and continuous improvement. Key Performance Indicators: Sr. No. Key Result Areas Key Performance Indicators (KPIs) 1 Service Quality and Excellence Percentage of timely connectivity of inbound loads to PUD/DCs; adherence to SOPs (measured by the number of non-compliances); number of instances of misroutes and misconnections 2 Network Health Number of instances of delays in departure schedules; percentage connectivity of shipments picked up within cutoff times to scheduled network runs 3 Operational Efficiency Percentage of stock lying at hub (SLAH); timely completion of documentation and regulatory clearances 4 Exception Management Number of exception cases successfully resolved within the shift; average resolution time for exceptions 5 Team Performance and Engagement Employee attrition rate; adherence to performance management system timelines and guidelines; results from staff training and development initiatives 6 Resource Management Availability of vehicles during the shift; efficiency in vehicle placement and loading operations Why join DHL Blue Dart? When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect: Competitive compensation and performance-linked incentives that reward your contribution. Continuous learning through structured development programs, on-the-job coaching, and access to global best practices. Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off. A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated. Access to cross-functional and global career paths within DHL Group’s diverse business portfolio. The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries. Join us and be part of a company that’s not only a leader in logistics—but also a trusted Employer of choice , committed to your growth, well-being, and long-term success.

Summary Position Summary Deloitte Global Operate – Growth Platform Operations Level: Senior Consultant Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next‐ generation, cutting‐edge products and services that deliver outstanding value and that are global in vision and scope? Work with premiere thought leaders in your field? Work for a world‐class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global. What you’ll be part of—our Deloitte Global culture: At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work‐life fit and well‐being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Who you’ll work with: TheGlobal Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services to support Global Operate’s overall success. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that our Firm operates efficiently, and our people can effectively serve clients every day. You will be part of the Global Operate Growth Platforms team, focusing on scaling the Global Growth Platforms Operate program. You will work with team members and Global leaders from Industries, Accounts, Businesses, etc. to drive Operate growth. Work you’ll do: The professional will work with the India colleagues and senior leaders across Global Operate. The professional will need to develop a knowledge of the firm’s Operate business, strategic priorities to enable sharing of insights, trends and escalation of issues/variances as appropriate. The professional will own sensing of new opportunities, analyse quantitative and qualitative data, synthesize findings, and demonstrate solid analytical and writing skills. The professional will also be responsible to develop compelling narrative with clear recommendations based on the research, analysis and findings. The team’s projects are typically high‐impact and high‐visibility aligned to the global firm and Operate leadership’s strategic priorities. Projects often involve collaboration across workstreams to ensure coordination and alignment. Key Responsibilities Supportstrategicanalysisandspecialprojectsthatarealignedtoleadership’sGlobalOperateGrowth Platforms prioritiesand result in direct marketplace impactWorkwith Growth Platform leaderstosupport avarietyofinitiativeswhichcontributetothe growth of Operate across these channels Developaknowledgeofthebusinessandpriorityinitiativestoenablesharingofinsights,trendsandescalationof issues/variances as appropriate Gather, analyze, and interpret quantitative and qualitative data, draw conclusions, and develop strategic recommendations Analyze large data sets to produce models, clear, insightful and concise executive level reports etc. utilizing analytical and problem‐solving skills Synthesize detailed analysis into summary impact analysis using acute story boarding skills Create executive level documents such as PPT decks, excel reports, tableau dashboards etc. for senior leadership Demonstrate solid project management skills, with the ability to seamlessly co‐ordinate/switch between different workstreams Demonstrate and apply solid knowledge of management frameworks Help leadership in making strategic choices and drive and support launch of new initiatives Support operational needs of the team, including contributing to developing team resources, supporting more‐ junior practitioners, and generally helping to grow a high‐performing multi‐geography team Actively share best practices among Global and India team members Develop and maintain working relationships with Global colleagues Requisite Core Skills Self‐motivated, innovative, and strong team player Strong analytical, problem‐solving and critical thinking skills Strong core consulting skills – i.e. research, financial analysis, including logical structuring and storyboarding, superior knowledge of Excel and PowerPoint Strong business writing skills (i.e., clear, concise, and compelling writing capabilities) Strong attention to detail, responsiveness, and strong track record of executing high‐impact initiatives Strong project management skills with the ability to manage multiple priorities given aggressive timelines; comfortable performing in a fast paced, dynamic environment; flexibility to manage projects across time zones and adapt certain approaches to different cultures and working styles Ability to integrate and synthesize large sets of data and broad stakeholder perspectives into meaningful insights Ability to thrive in a complex and fast‐paced environment with many competing priorities Accustomed to working in teams, including virtual teams. Highly developed personal and professional ethics are expected Must possess the ability to handle highest level of confidential information Added advantage: Knowledge and previous experience in Operate / managed services, innovation, strategy & operations, transformational roles, or working with technology vendors Added advantage: Previous experience in one of the following areas – sales processes, professional services leveraging delivery centers, risk management, learning and development, communications, change management, knowledge management or marketing Added advantage: Write and edit Macros in Excel, create dashboards on Tableau, PowerBI, and SharePoint knowledge Qualifications, experience, work location, and timing We are looking for a passionate, high energy, and self‐motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close‐knit team. Academic qualification: Master’s Degree like MBA Work experience: Senior Consultant : 7‐10 years, with at least 4 years of post‐MBA experience Strong track record with previous employment, preferably with professional services firms or corporate strategy Location: Hyderabad Comfortable working with team members and stakeholders across geographies and time zones Workhours:11:00AM–8:00PM(expectedtobeflexiblewithtime zones) How you’ll grow: Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on‐the‐job challenges. We want you to ask questions, take chances, and explore the possible. Benefits you’ll receive: D e loitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well‐ being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters. Corporate Citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill‐based volunteerism, and leadership to help drive positive social impact in our communities. #EAG-M&R #EagerForExcellence Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 304169

Job Title : Senior Executive – Operations Reports to : Area Head / Branch Head Location : Vapi About Bluedart At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group , we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day. We are proud to be consistently ranked among India’s Top 100 Great Places to Work ® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong. If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care— Blue Dart is where you belong . Purpose Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery. Key Responsibilities :- Operational Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Centre Analyse load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers. Monitor daily loads and plan delivery and pick-up schedules accordingly. Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from service providers including PDA and Parcel Shop. Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc. Monitor regulatory paperwork (e-waybill etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork. Ensure availability of sufficient vehicles for inbound / outbound operations Ensure safe handling of all shipments and report any damaged cases to the origin/ hub Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs) Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc. Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly. Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally. Generate and maintain MIS related to the PDA/MPC billing. People Provide direction, guidance and support to employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers. Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline. Ensure that the Service Centre is adequately staffed as per the manpower requirements. Ensure high level of employee engagement and retention of key performers. Qualification & Experience : Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field; relevant certifications in logistics or operations management are a plus. Strong knowledge of ground operations and logistics processes. Experience: Minimum 6 years of experience in ground operations, logistics, or supply chain management, with at least 3 years in a supervisory or leadership role. Proven track record of managing inbound and outbound operations and handling exceptions in a fast-paced environment. Experience in monitoring key performance indicators (KPIs) and implementing operational improvements. Familiarity with Standard Operating Procedures (SOPs) and regulatory compliance in logistics operations. Why Join DHL Blue Dart ? When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect: Competitive compensation and performance-linked incentives that reward your contribution. Continuous learning through structured development programs, on-the-job coaching, and access to global best practices. Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off. A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated. Access to cross-functional and global career paths within DHL Group’s diverse business portfolio. The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries. Join us and be part of a company that’s not only a leader in logistics—but also a trusted Employer of choice , committed to your growth, well-being, and long-term success.

The Sales Development Representative (SDR) helps generate sales for Prospecting Account Executives (AE’s). The SDR is responsible for effectively and efficiently researching, engaging, and connecting prospective customers to the sales team to drive “top of the sales funnel” activity and help generate pipeline. In addition to prospecting sales opportunities in the market, the SDR will collaborate with AE’s on targeted lists, planning outreach, and building prospect pools. The SDR role is critical in surfacing new opportunities for our sales team. Given this, the SDR role is a quota-bearing role. The SDR’s Quotas will include monthly goals for the scheduling of qualified initial sales meetings (Discovery Calls) led by an AE and building pipeline on prospect accounts. What You’ll Do Contact by phone or email a high volume of prospected leads per day to initiate conversation, present the value of products and solutions, and qualify prospects to move on to a discovery call with an Account Executive Research to engage market prospects that fit the ideal customer profile based on targeted market, and identify relevant internal company contacts for targeted outreach Research and identify prospects’ business needs and confirm our ability to address them using available digital learning solutions and or software. Adapt messaging to prospects based on needs and areas of interests, while highlighting relevant industry trends and Blackbaud’s diverse business solutions. Generate demand for Blackbaud products and solutions through the creation and adaption of targeted email campaigns that reach highly relevant audiences Record and maintain outreach records in Salesforce system up-to-date contact information and notes for all Prospect contacts. Track and report on individual progress to monthly and quarterly goals for initial sales meetings and pipeline sourced Meet regularly (weekly or biweekly) with your assigned Account Executives and communicate timely and accurately with the team to provide updates on weekly outreach activity, successes, and additional areas and prospects to target Additional professional development opportunities including shadowing, training and certification of key activities and skills across the sales process (discovery, demos, relationship engagement calls) to prepare strong performers for next commercial steps as Account Executives or Account Managers Other job-related duties as assigned What You’ll Bring Previous experience or knowledge of high-volume outbound contact (email & phone) in a sales environment Previous experience or knowledge of technical or software product sales is a plus Familiarity with sales tools such as LinkedIn Sales Navigator, Gong, Consensus, and Salesforce is a plus Track record of quota and or measurable goal achievement Excellent verbal and written communication skills Excellent time management and organizational skills Goal & growth mindset with the ability to seek out and apply coaching feedback regarding sales skills Desire to grow and continue as a sales professional Team-oriented attitude. Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Job Title Shift In-Charge Ground Hubs Function Ground Operations Reports To Head – Ground Hub Operations Location Ankleshwar, Gujarat About DHL Blue Dart Express India: At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group , we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day. We are proud to be consistently ranked among India’s Top 100 Great Places to Work ® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong. If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care— Blue Dart is where you belong . Position Overview: The Shift In-charge Ground Hubs is responsible for overseeing all inbound, outbound, and transit operations at the Ground Hub during their shift, ensuring timely and accurate connections of shipments to the ground network. This role involves supervising operational workflows, managing staff performance, and ensuring compliance with Standard Operating Procedures (SOPs). Additionally, the Shift In-charge coordinates with various teams to address exceptions and facilitate smooth operations throughout the shift. Job Purpose: The Shift In-charge Ground Hubs is responsible for managing all inbound, outbound, and transit operations during their shift to ensure timely and accurate shipment connections. This role aims to maintain operational efficiency and compliance with Standard Operating Procedures (SOPs) while addressing any exceptions that arise. Key Roles & Responsibilities: Operational Supervision: Oversee inbound, outbound, and transit operations at the Ground Hub, ensuring timely connections of shipments to the ground network. Team Management: Supervise shift staff, including loaders and supervisors, ensuring adherence to operational workflows and Standard Operating Procedures (SOPs). Exception Handling: Manage and resolve exception cases, including misconnections and delays, while coordinating with relevant teams for timely communication. Performance Monitoring: Track key performance indicators such as stock lying at the hub (SLAH) and adherence to network timelines, taking corrective actions as needed. Documentation Oversight: Ensure accurate completion of paperwork and regulatory clearances for all inbound and outbound shipments during the shift. Resource Planning: Plan and ensure the availability of sufficient vehicles and manpower for efficient operations during the shift. Staff Training and Development: Conduct daily briefings and facilitate training for staff to enhance operational efficiency and capability building. Communication Management: Handle internal and external communications related to operations and provide timely updates to management on shift activities. Qualifications & Experience: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field; relevant certifications in logistics or operations management are a plus. Strong knowledge of ground operations and logistics processes. Experience: Minimum 5 years of experience in ground operations, logistics, or supply chain management, with at least 2 years in a supervisory or leadership role. Proven track record of managing inbound and outbound operations and handling exceptions in a fast-paced environment. Experience in monitoring key performance indicators (KPIs) and implementing operational improvements. Familiarity with Standard Operating Procedures (SOPs) and regulatory compliance in logistics operations. Skills & Capabilities: Core Technical Skills: Proficiency in logistics and supply chain management software and tools. Strong understanding of ground operations processes and Standard Operating Procedures (SOPs). Ability to analyze operational data and performance metrics. Knowledge of regulatory compliance related to logistics and transportation. Experience in resource planning and vehicle management. Behavioural Competencies: Excellent leadership and team management skills. Strong communication and interpersonal skills for effective coordination. Problem-solving abilities with a proactive approach to operational challenges. Ability to work under pressure and manage multiple priorities effectively. Commitment to fostering a performance-driven culture and continuous improvement. Key Performance Indicators: Sr. No. Key Result Areas Key Performance Indicators (KPIs) 1 Service Quality and Excellence Percentage of timely connectivity of inbound loads to PUD/DCs; adherence to SOPs (measured by the number of non-compliances); number of instances of misroutes and misconnections 2 Network Health Number of instances of delays in departure schedules; percentage connectivity of shipments picked up within cutoff times to scheduled network runs 3 Operational Efficiency Percentage of stock lying at hub (SLAH); timely completion of documentation and regulatory clearances 4 Exception Management Number of exception cases successfully resolved within the shift; average resolution time for exceptions 5 Team Performance and Engagement Employee attrition rate; adherence to performance management system timelines and guidelines; results from staff training and development initiatives 6 Resource Management Availability of vehicles during the shift; efficiency in vehicle placement and loading operations Why join DHL Blue Dart? When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect: Competitive compensation and performance-linked incentives that reward your contribution. Continuous learning through structured development programs, on-the-job coaching, and access to global best practices. Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off. A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated. Access to cross-functional and global career paths within DHL Group’s diverse business portfolio. The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries. Join us and be part of a company that’s not only a leader in logistics—but also a trusted Employer of choice , committed to your growth, well-being, and long-term success.

Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team’s goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time – Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Salary: Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: People Management required. 3-5 years’ experience in the financial industry 3-5 years’ experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset.

Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team’s goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time – Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Salary: Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: People Management required. 3-5 years’ experience in the financial industry 3-5 years’ experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset.

Position Overview: The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team’s goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time – Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Salary: Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: People Management required. 4-7 years’ experience in the financial industry 4-7 years’ experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact. Role Overview Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce’s Industries Cloud. Responsibilities You’ll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants. You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs. Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap. Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. Lead a project team of developers focused on driving optimized solutions for our FSC clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud Ensure the success of these teams while securing the highest CSAT and business outcomes Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion Minimum Requirements 10-16 years of experience leading Salesforce technical consulting projects and handling individual contributors. 5+ years of people management experience Strong application design skills combined with strong data, integration, and security architecture skills Expertise in one or multiples of → Salesforce Industries Cloud (Comms, H&I or FSC) , Sales/Service/Experience Cloud, and Vlocity OmniStudio. Integration Architecture (Must have) Platform Security (Must have) Identity and Access Management / Integration Security Sharing and Visibility (Must have) Data Architecture and Management (Must have) Architectural Design Patterns Apex Design Patterns (Must Have) Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) Proficiency in English Preferred Requirements Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect) OmniStudio Developer/Consultant Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Adept at navigating/mediating conflict and fostering healthy dialogue Strong interpersonal skills - nurture effective working relationships with others Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. 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