Account Management Manager

We are seeking an experienced Account Management Manager to lead and manage a regional team of Account Managers.As an Account Management Manager, you will be responsible for coaching and training your team to ensure high customer retention, satisfaction, and growth.You will track team performance, handle escalated customer issues, and collaborate with cross-functional teams to drive business success.If you are passionate about delivering outstanding customer experiences and have a track record of managing high-performing teams, we invite you to apply.

Responsibilities

Lead the Account Management team, focusing on excellent customer experiencesCoach and train the team to achieve retention and upgrade targetsMonitor team KPIs and identify areas for improvementHandle escalated customer issues and build strong customer relationshipsImplement business practices and policies consistently within the teamConduct regular team meetings, foster discussion, and share updatesIdentify skill development areas and create coaching strategiesFacilitate recruiting, training, and onboarding of new team membersCommunicate progress of initiatives to stakeholdersPromote a positive and inclusive corporate cultureThis job is provided by Shine.com