Collections Executive

Job Description

Key Responsibilities Customer Engagement: Reach out to customers to inform them of overdue payments, offering clear and professional communication at all times. Payment Guidance: Advise customers on available payment options and suggest the most suitable methods for clearing outstanding balances. Negotiation: Work with customers to negotiate manageable payment plans and resolve issues to facilitate timely payments. Record Maintenance: Keep accurate records of customer payments, updates on payment status, and related documentation. Financial Reporting: Prepare customer financial statements as required by the bank and credit departments, ensuring all data is accurate and up-to-date. This job is provided by Shine.com Show more Show less