Contact potential customers via calls, messages, and visits to explain short-term loan products. Generate leads through referrals, social media, and field networking.
The Customer Care & Sales Executive is responsible for handling customer queries, providing clear and helpful information, and actively promoting and selling the company’s products or services. The role requires a blend of strong communication, problem-solving ability, and a target-oriented mindset to ensure customer satisfaction while achieving sales goals. Key Responsibilities Customer Care Responsibilities Handle inbound and outbound calls, WhatsApp, chat, or email queries. Resolve customer issues related to products, payments, account status, or service delays. Provide accurate information and guide customers professionally. Maintain detailed records of customer interactions in CRM. Escalate unresolved or technical issues to the concerned team. Ensure high levels of customer satisfaction and service quality. Sales Responsibilities Connect with potential customers to explain product features and benefits. Conduct follow-ups to convert leads into sales. Manage the entire sales cycle—from lead generation to closing deals. Upsell and cross-sell products/services whenever applicable. Meet daily, weekly, and monthly sales targets. Maintain good relationships with customers for repeat business. Required Skills & Competencies Excellent verbal and written communication skills. Strong convincing and negotiation abilities. Customer-focused approach with active listening. Ability to handle difficult conversations with patience and professionalism. Basic computer knowledge (Excel, CRM, emails, calling tools). Confident personality with a positive attitude. Multi-tasking ability and good time-management skills.
The Collection Executive is responsible for following up with customers on outstanding dues, ensuring timely recovery, and maintaining healthy customer relationships. The role requires excellent communication skills, strong follow-up discipline, and the ability to negotiate and resolve payment delays professionally. Key Responsibilities: Contact customers via phone calls, WhatsApp, SMS, and email regarding overdue payments. Follow up on outstanding EMIs, loan repayments, or invoices. Maintain detailed records of customer interactions and recovery status. Educate customers about payment schedules, penalties, and overdue consequences. Coordinate with internal teams for account status updates or disputes. Ensure daily, weekly, and monthly recovery targets are met. Identify high-risk accounts and escalate them to the senior team. Maintain professionalism and adhere to company compliance guidelines.