The Customer Care & Sales Executive is responsible for handling customer queries, providing clear and helpful information, and actively promoting and selling the company’s products or services. The role requires a blend of strong communication, problem-solving ability, and a target-oriented mindset to ensure customer satisfaction while achieving sales goals. Key Responsibilities Customer Care Responsibilities Handle inbound and outbound calls, WhatsApp, chat, or email queries. Resolve customer issues related to products, payments, account status, or service delays. Provide accurate information and guide customers professionally. Maintain detailed records of customer interactions in CRM. Escalate unresolved or technical issues to the concerned team. Ensure high levels of customer satisfaction and service quality. Sales Responsibilities Connect with potential customers to explain product features and benefits. Conduct follow-ups to convert leads into sales. Manage the entire sales cycle—from lead generation to closing deals. Upsell and cross-sell products/services whenever applicable. Meet daily, weekly, and monthly sales targets. Maintain good relationships with customers for repeat business. Required Skills & Competencies Excellent verbal and written communication skills. Strong convincing and negotiation abilities. Customer-focused approach with active listening. Ability to handle difficult conversations with patience and professionalism. Basic computer knowledge (Excel, CRM, emails, calling tools). Confident personality with a positive attitude. Multi-tasking ability and good time-management skills.

More Jobs at Decredito Fintech

Loan Sales Executive

gurugram

1.0 - 3.0 yrs

INR 2 - 2 Lacs

Collections Executive

sector 18, gurgaon/gurugram

Experience: Not specified

INR 2 - 2 Lacs

Sales Executive

sector 18, gurgaon/gurugram

Experience: Not specified

INR 2 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Decredito Fintech

Login to

Please Verify Your Phone or Email

Confirm Action

Sales Executive