CMDB Admin

Title: ServiceNow CMDB Administrator / Specialist
We are seeking a ServiceNow CMDB Data Quality & CI Classification Specialist to maintain a highly accurate and reliable CMDB. The role focuses on CI classification, pattern development, data quality remediation, and governance, ensuring that CIs are correctly identified, related, and aligned with business services. The ideal candidate has a deep understanding of ServiceNow modules, architecture, and integrations, with a proven track record of delivering complex enterprisegrade solutions. Key Responsibilities: CMDB Data Quality & Remediation Analyze CMDB data for completeness, correctness, uniqueness, and compliance. Implement data quality rules, normalization, deduplication, and reconciliation. Monitor and maintain CMDB Health Dashboard metrics.

• CI Classification & Pattern Expertise

Maintain and update CI class hierarchy in the CMDB.
Define, refine, and maintain CI identification rules and patterns for Discovery and Service Mapping. Work with MID Servers, probes, and sensors to ensure accurate CI identification. Resolve misclassified or unclassified CIs using IRE, discovery patterns, and reconciliation rules. Discovery & Service Mapping Integration Collaborate with Discovery teams to improve CI pattern coverage. Ensure endtoend service visibility by mapping CIs to business services. Work with application, infrastructure, and service owners for CI validation and approvals. Participate in CMDB governance, change, and audit processes. Develop dashboards and KPIs to track CI accuracy, classification, and data quality improvements. Provide actionable insights to data stewards and service owners. Required Skills: 10+ years in ServiceNow platform, 7+ years in CMDB/CSDM. ServiceNow CMDB, Discovery, and Service Mapping expertise. CI classification and pattern development experience (creating/maintaining CI patterns, rules, and reconciliation logic). Strong knowledge of Identification and Reconciliation Engine (IRE). Knowledge of ITIL Configuration Management processes and CMDB governance. Experience in ServiceNow scripting (GlideScript, Business Rules, Script Includes). Preferred Skills Experience with Agile development methodologies. Exposure to ServiceNow GRC, SecOps, or HRSD is a plus. Prior experience working in large enterprise environments. Experience in governance and audit compliance initiatives. Certifications & Mandate ServiceNow Certified Implementation Specialist Discovery CMDB. ServiceNow Certified Implementation Specialist Service Mapping