Cluster Optometrist

• Must visit assigned stores in Lenskart uniform and manage the complete
  

• Act as a Mentor and Coach to Fresher Optometrists
• To ensure the Store NPS is achieved by training, troubleshooting, tracking
  

• To welcome new talent from the market, conduct interviews and on board
• Identify and Train the Store staff to help them achieve their goals
• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to
  

• Participate in regional, departmental, executive, operational meeting as
  

• Maintain documentation and Report daily to PS regional manager on store visit
  

Summary

• Ensuring high standards of accurate eye tests for every customer across all
  

• Highest standards in the clinic by ensuring clinic hygiene and instrument
  

Customer Service

• Close every technical Detractor, Returns & Escalation through a detailed RCA
• Ensuring a high density of top raters optometrists in all stores measured via
  

• Ensure you solve customer-related issues that may lead to potential escalation
  

Operational Expertise

• Periodically working as store optometrist as per business requirement
• Recommend the right talent in the right store to AOMs.
• All clinic equipment should be in working condition- AR/Lensometer/ Chair unit /
  

• Ensure all pending points are closed during the store visit
• Drive operational balance score: all stores should be above 90%: such as Locus
  

People Management

• Managing attrition, team motivation & culture
• Ensure the hiring of optometrists by arranging referrals, leads, and campus
  

• Conducting chair tests for new optometrists to support the recruitment team
• The performance management system needs to drive- to ensure good
  

• People development by regular intervention & check-in during the Uprise and
  

• To conduct unbiased sign-off for all newly hired optometrists before handing over