Cluster Operation Manager

Key Responsibilities:Primary Responsibilities:Team Coordination:

Supervise daily operations of 2–3 Project Owners and 6–8 Project Coordinators. Define daily targets, track performance, and provide regular updates.

Operational Management:Use tools like software or Excel to monitor and streamline execution processes.

Cross-functional Coordination:Collaborate with internal teams such as Design and Customer Delight for smooth project execution.

BOM Review:Analyze and validate Solar Bill of Materials.

Project TAT & Profitability:Support the Customer Success Owner in achieving timely project delivery and maximizing profit margins.

Follow-ups & Escalations:Ensure rigorous tracking of project milestones and stakeholder follow-ups.

Customer Relationship Management:Handle queries, ensure smooth communication, and achieve customer delight.

Installation Monitoring:Offer support to on-ground installation teams—both locally and across cities via remote monitoring tools.

KPI Management:Set performance KPIs and ensure team adherence.

Team Development:Encourage learning and development for continuous upskilling of the team.

Secondary Responsibilities:InC (Installation Crew) Onboarding & TrainingMaterial Management:Track procurement needs in coordination with the Purchase team

.Recruitment:Support the hiring process for Project Coordinators when needed

.Key Competencies:Behavioral (Must-Have):Positive attitude & problem-solving approachAbility to make tactical decisions under pressureStrong communication skills (English, Hindi, and local language)Team leadership and collaborative mindset

Behavioral (Good-to-Have):Experience with statutory compliance work

Technical (Must-Have):Proficiency in verbal/written communicationExpertise in solar technology & rooftop systemsAdvanced MS Office skills (Excel, Word, PowerPoint)Prior experience with operational monitoring software/tools

Technical (Good-to-Have):Experience in large C&I rooftop solar projects

Travel & Accommodation:Daily in-city travel required (own two-wheeler mandatory)Occasional intercity travel based on project needsMust arrange own accommodation

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Gwalior, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Project management: 4 years (Required)

Location:

• Gwalior, Madhya Pradesh (Preferred)

Work Location: In person