Cluster Operation Manager

Location: Gwalior, MP (Only for MP areas knowledge candidates)

Working Days: 6 days working (Sunday off)

Experience: Minimum 7-10yr

Job Summary:

We are seeking a highly experienced Cluster Manager to oversee diagnostic lab operations and sales across Gwalior and nearby districts. This leadership role demands a strong understanding of healthcare and diagnostics, the ability to drive business growth, ensure smooth lab functioning, and manage relationships with medical professionals and institutions.

Key Responsibilities:

• Cluster Oversight: Supervise lab operations and sales activities across Gwalior and other districts.

• Doctor Engagement: Regularly meet and collaborate with doctors to promote lab services and build trusted partnerships.

• Institutional Liaison: Interact with medical college deans and administrators to handle billing, payments, and service agreements.

• Team Leadership: Manage a team of lab coordinators, and operations staff; provide training, guidance, and performance evaluation.

• Operational Excellence: Ensure high-quality standards in lab processes, TAT (Turnaround Time), customer service, and sample logistics.

• Billing & Payments: Oversee end-to-end billing cycle with institutions; resolve payment-related issues efficiently. Requirements:

• Minimum 10 years of relevant experience in Pharmaceutical Background

• Must have a pharmacy background (B.Pharm or M.Pharm). •

Proven leadership skills in managing cross-functional teams and large territories.

• Strong communication, negotiation, and stakeholder management skills