Cluster Manager - Retail

1. Sales & Profitability:

• Target Achievement: Set and drive sales targets, KPIs, and budgets for the cluster.
• Strategy: Develop and implement sales strategies, promotions, and local marketing plans.
• Reporting: Analyze sales data, monitor market trends, and report performance to upper management.

2. Operations & Compliance:

• Store Standards: Ensure adherence to brand guidelines, visual merchandising, and SOPs.
• Inventory: Monitor stock levels, manage inventory control, and prevent loss.
• Audits & Maintenance: Conduct audits and ensure facility maintenance, safety, and security.

3. Team Leadership & Development:

• Coaching: Guide, train, and mentor Store Managers and staff.
• Performance Management: Manage performance, conduct appraisals, and foster a learning culture.
• Recruitment: Assist in recruiting, staffing, and ensuring adequate coverage.

4. Customer Experience:

• Service Quality: Ensure consistent, high-quality customer service across all locations.
• Feedback: Review customer feedback and drive corrective actions.
• Loyalty Programs: Oversee enrollment and participation in loyalty programs.

5. Strategic & Cross-Functional Collaboration:

• Liaison: Act as a link between stores and corporate.
• New Store Support: Assist with new store openings and setups.
• Market Intelligence: Provide market insights and competitor activity to senior teams.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person