Cluster Manager - Retail

Role Overview: As a Cluster Manager at DHL Express, you will be responsible for managing a geographically assigned sales cluster. Your primary role will involve generating revenue by servicing existing customers, targeting new business opportunities, and overseeing retail facility management within the cluster. Your key responsibilities will include: - Managing a portfolio of customers through personal sales visits - Developing a customer base by securing continuous business and building strong client relationships - Acting as the main point of contact for customers to ensure high-quality service delivery and address any queries effectively - Executing lead generation strategies, market scope analysis, and implementing catchment activity mapping programs to identify new business opportunities - Collaborating with internal departments to provide the best possible solutions to customers and ensure cost-effective contracts for high potential clients - Maintaining accurate customer information, analyzing performance metrics, meeting sales targets, and adhering to regional profit margins - Overseeing outsourced counter staff, ensuring their attendance, and providing necessary administrative support Qualification Required: The ideal candidate for this position should possess the following qualifications: - Good communication and interpersonal skills - Self-motivated individual with a passion for sales and customer service - Strong grasp of DHL's products and services - A minimum of 3 years of sales experience with a graduate degree; MBA is preferred Join us in our mission to connect people, improve lives, and make the world a better place through uncompromising customer-centricity and operational excellence. If you meet the qualifications mentioned above and are proactive and results-driven, we encourage you to apply for the Cluster Manager role at DHL Express.,