Cluster Manager - Retail

Role Overview: As a Cluster Manager at DHL Express, you will be responsible for managing a geographically assigned sales cluster. Your primary objective will be to generate revenue by servicing existing customers, targeting new business opportunities, and overseeing retail facility management within the cluster. Your role is crucial in contributing to the overall success of the sales cluster. Key Responsibilities: - Manage a portfolio of customers through personal sales visits - Develop a customer base by securing continuous business and building strong client relationships - Act as the main point of contact for customers, ensuring high-quality service delivery and addressing any queries or issues effectively - Execute lead generation strategies and market scope analysis - Implement catchment activity mapping programs to identify new business opportunities - Collaborate with internal departments to provide the best possible solutions to customers - Ensure cost-effective contracts for high potential clients - Maintain accurate customer information and analyze performance metrics - Meet sales targets and adhere to regional profit margins - Oversee outsourced counter staff, ensure their attendance, and provide necessary administrative support Qualifications Required: - Good communication and interpersonal skills - Self-motivated with a passion for sales and customer service - Strong grasp of DHL's products and services - Minimum of 3 years of sales experience with a graduate degree; MBA preferred If you are a proactive and results-driven individual with the qualifications mentioned above, we encourage you to apply for the Cluster Manager role at DHL Express. Join us in our mission to connect people, improve lives, and make the world a better place through uncompromising customer-centricity and operational excellence.,