Job
Description
We are looking for an experienced Cluster Manager to oversee our business operations in an assigned region. He/She will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As a Cluster Manager, your duties also include guiding the staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports. To be successful as a Cluster Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch regional manager should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. Requirements Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting operations as well as conducting regular performance appraisals. Managing internal and external stakeholder relations and SLA’s. Planning, evaluating, and optimizing operations to be efficient and cost-effective. Ensuring products and services comply with the SLA’s, regulatory standards and quality standards. Ensuring company standards and procedures are followed. Preparing and presenting daily, monthly, quarterly, and annual statements, analyses, and reports of operations and finances. Dealing with escalated customer issues, incident reports, and legal actions. Bachelor's degree in business administration, management, or a similar field preferred. 4+ years of management and leadership experience in relevant industry. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office, with CRM systems, and project management tools. Excellent leadership and decision-making skills. Ability to multitask and work efficiently under pressure. Strong analytical and problem-solving skills.
