Cluster Manager

Job Description

Role & responsibilities Account & Partner Relationship Management: Discuss the P & L of the top partners to enable them see performance opportunities/misses; analyze revenue expectations and investment capability. Structure the commercial understanding between the account and Company for existing and new accounts and propose revisions/changes seasonally or when agreed upon. Articulate insights that can help partners in taking necessary corrective actions for growth by activating the right growth metrics/levers Meet the competitor's top accounts to gather insights on competitor actions and propose counter measure. Data Interpretation & Performance Management: Track Daily Salesmate / Physical Meetings done by each sales POC Track Weekly performance of Account Growth / Degrowth at portfolio /city level and RCA the reasons of it Tack performance of Low Counter Share Outlets on the platform & Build plans along with sales poc to grow them to desired levels Track Daily Performance wrt key metrics such as Ads RPO for their accounts Present the plan of action to the team with timelines and key parameters for execution. Ensure the team Implements the initiatives to meet the individual revenue line items on the P & L - Advertisements, RPO targets, marketing activities etc. by monitoring progress constantly. Ensure direct field engagement and engage the team to communicate expectations and coach them on best practices. Interact with partner support (discount change, Display page etc.), sales operations (competition comparison data, or any ongoing festival data etc.) and finance team (reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.). Functional Competencies: Knowledge of basic metrics such as operating hours of partners, ADs revenue per order (Ads RPO), Commission Revenue per order and its constituents such as Average Order Value (AOV). Knowledge of the partner app features and user interface. Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate. Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts, denial rates, supply metrics vs competition. Preferred candidate profile . Graduate with 4-6 years of field sales experience; Fluency in local language and working knowledge of English Good working knowledge and experience of e-commerce activities and all online marketing channels Confident, Pleasing, and a go-getter personality Effective communication skills Attitude & Aptitude for Sales Should be a team player, working alongside people from all walks of life. Analytical, good Excel skills. Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach. Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns. Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward