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Bajaj Finance
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Cluster Manager - Business Loans - Indirect/Senior Cluster Manager

Cluster Manager - Business Loans - Indirect/Senior Cluster Manager

Bajaj Finance

5 - 6 years

13 - 18 Lacs

mumbai goregaon

Posted:-1 days ago| Platform:

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Skills Required

go compliance finance risk hr data it management reporting onboarding design r sales education insurance relationship management development testing business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Cluster Manager - Business Loans - Indirect / Senior Cluster Manager - Business Loans - Indirect
Job Purpose
This position is open with Bajaj Finance Ltd. An effective communicator with exceptional relationship management skills and the ability to relate to people at all levels of business and management. This role requires working collaboratively in a multi-disciplinary team environment and establishing and maintaining professional networks with subject matter experts. The role requires tracking and maintaining business profitability by ensuring all metrics are in control to achieve business targets. Duties and Responsibilities
Principal Accountabilities

All system enhancement, design, development, testing, and rollout with the help of various stakeholders (COE, IT, Ops, etc.).

Delivery of volume from service channels such as cashier & call center service.

Delivery of volume from newly identified channels like digital, CIBIL watch.

Daily system/process support to the sales team.

Daily business MIS preparation and rollout.

Monthly incentive calculation and rollout.

Contest calculation and rollout.

Liaise with HR team for activities like R&R, Auto Promotion, IJP rollout, annual and mid-year PMs closure, etc.

Track and manage on-roll & off-roll headcount and productivity.

Liaise with Risk team for offer generation, policy changes, etc.

Classroom training & training over call for any new enhancement, changes in product/processes.

Allocation of monthly offer base to sales/call center team.

Conducting various business meets like ZSM/RSM meet/contest-based trips.

Managing portfolio metricsensuring collection of early delinquent cases and tracking of EWS location management.

Managing various vendorsensuring timely onboarding, calculation of payout, etc.

Monthly inputs for SMT reporting and deck preparation.

Annual inputs for LRS & AOP deck preparation.

Major Challenges

Major system issues and turnaround time for resolution.

Frequent system changes.

Rollout of new system enhancements/customer communication across various channels.

Decisions

Interactions
Internal Clients

Connect with various internal departments such as COE, Sales, Marketing, Credit, Ops, RCU, Collections & Compliance.

Connect with HR department for various activities.

External Clients

Mapping of market competition and practices.

Meeting with external vendors along with IT.

Dimensions
Financial Dimensions

Business achievement of Fee/Insurance/Rate as per the target.

Other Dimensions

Total Team Size0 to 2

Number of Direct Reports0 to 1

Number of Indirect ReportsNA

Number of Outsourced Employees0 to 2

Number of Locations1

Number of Products1

Required Qualifications and Experience
Skills and Knowledge

QualificationsGraduate / Post Graduate

Good command in Microsoft Office suite

Work Experience3 to 5 years of relevant experience

Result oriented - Go getter attitude is a must

Should have a collaborative work style to engage with peers & colleagues across the company

Excellent team management & interpersonal skills

Excellent command over communication skills

Highly ambitious & self-motivated

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Cluster Manager - Business Loans - Indirect/Senior Cluster Manager